Patient Services Administrator

3 weeks ago

Maidstone, Kent, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

Job Overview

We are seeking a compassionate, organized, and adaptable individual who thrives in a team environment. If you possess strong literacy, numeracy, and proficient keyboard skills, you may be the ideal candidate for this role.

The successful applicant will have prior administrative experience and a dedication to providing exceptional service to our oncology patients. This position will focus on ensuring that patient documentation is meticulously prepared for clinics, processing new patient registrations, and scheduling appointments in accordance with established national and local objectives.

Key Responsibilities

Additional responsibilities will encompass reception tasks, maintaining filing systems, managing health records, archiving, and providing support across all areas of Patient Services as required.

About Maidstone and Tunbridge Wells NHS Trust

Maidstone and Tunbridge Wells NHS Trust is a prominent acute hospital trust in the southeast, delivering a comprehensive range of general hospital services along with specialized and complex care to approximately 600,000 residents in the region. Our workforce consists of over 8,000 dedicated full and part-time staff members. We also extend specialized cancer services to around 2 million individuals across Kent and East Sussex through the Kent Oncology Centre.

In recent evaluations, our staff have ranked Maidstone and Tunbridge Wells NHS Trust among the top 10 NHS Trusts nationwide, recognizing it as the second-best Trust to work for in the South East.

Would you appreciate a flexible working environment? We understand the significance of work-life balance and are committed to accommodating flexible working arrangements that benefit both our patients and our staff. We encourage discussions about potential flexible work options.

Job Duties

Following the completion of your pre-employment checks, our Recruitment team will reach out to you to arrange your start date, aligning it with one of our Corporate Inductions.

Please be aware that your appointment to this position will be contingent upon a satisfactory Disclosure & Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children).

At Maidstone and Tunbridge Wells NHS Trust, we strive to cultivate an environment where every individual can realize their full potential, with opportunities for professional growth and career development. We value the unique contributions of each staff member in delivering high-quality care and services to our patients. We are dedicated to being an inclusive employer and aim to reflect the diversity of our local communities. We welcome applications from individuals of various backgrounds, perspectives, and experiences, celebrating the diverse thoughts and ideas that enhance our Trust.

We are committed to supporting our staff with disabilities, ensuring they receive the necessary adjustments to excel in their roles. Collaborating with Access to Work allows us to assess our staff's needs and implement expert recommendations promptly. For more information, please refer to Access to Work: support for individuals with disabilities or health conditions.

Interview Date: To be confirmed

Person Specification

Qualifications

Essential

Strong general education background Level 3 NVQ qualification Proficient keyboard skills

Desirable

Formal qualification in keyboard skills Relevant customer service qualification IT-related qualifications Educated to GCSE/GCE level

Experience and Knowledge

Essential

Experience in customer service and interacting with individuals Experience requiring a systematic and organized approach Background in patient administration

Desirable

Experience in a hospital, NHS, or public sector environment Familiarity with various IT systems including Word, Excel, and hospital administration systems

Skills

Essential

Understanding of confidentiality protocols Decision-making abilities, knowing when to escalate issues Awareness of cultural and individual differences among patients, caregivers, and colleagues Knowledge of medical terminology Ability to prioritize tasks effectively Organized, methodical, team-oriented, and flexible

Desirable

Experience with various word processing software Knowledge of other office systems Strong time management skills Capability to manage a busy workload Evidence of self-motivation

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