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Administrative Support Officer

2 months ago

Maidstone, Kent, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

Job Overview

The Orthoptic and Optometry division is seeking a dedicated administrative support officer to facilitate essential clerical functions that bolster the operations of our eye clinic services.

Key Responsibilities

This role encompasses a variety of tasks including patient registration, appointment scheduling, telephone communication, management of patient records, preparation of clinic notes, and tracking documentation to health records. Additionally, the position involves overseeing the waiting area and assisting the clinical team with administrative inquiries.

About Our Organization

Maidstone and Tunbridge Wells NHS Trust is a prominent acute hospital trust located in the south-east region of England.

We deliver a comprehensive array of general hospital services along with specialized and complex care to approximately 600,000 residents in west Kent and East Sussex. Our workforce consists of over 8,000 full-time and part-time professionals. Furthermore, we extend specialized cancer services to around 2 million individuals across Kent and East Sussex through the Kent Oncology Centre.

In recent evaluations, our staff has recognized Maidstone and Tunbridge Wells NHS Trust as one of the top 10 NHS Trusts in the country, highlighting our commitment to employee satisfaction and excellence in healthcare delivery.

Flexible Working Opportunities

We value the importance of work-life balance and encourage discussions regarding flexible working arrangements that cater to both organizational needs and personal circumstances.

Detailed Job Description and Main Duties

The Orthoptic and Optometry clerical team is in search of bank staff to commit to two sessions weekly.

The successful candidate will provide a front-line reception service for patients, their families, visitors, and staff, ensuring a high standard of customer service. Responsibilities include welcoming patients, managing their check-in and check-out processes, processing clinic payments, scheduling follow-up appointments, and addressing inquiries from patients, relatives, and healthcare professionals.

Additionally, the role involves organizing patient health records for clinics by requesting, locating, and preparing documentation for the Orthoptists.

The candidate must possess knowledge of and comply with all hospital and departmental policies regarding appointments, waiting lists, admissions, discharges, and the recording of information for statistical purposes.

Candidate Requirements

Essential Qualifications

  • Registration with, or in the process of registering with the MTW staff bank
  • Strong written and verbal communication skills

IT Proficiency

Essential Qualifications

  • Proficient in the use of IT systems

Organizational Skills

Essential Qualifications

  • Ability to effectively manage and prioritize workload