Invoice Administrator

2 weeks ago


Esher, Surrey, United Kingdom Healix Full time
Job Description

We are seeking a highly skilled Invoice Administrator to join our team at Healix in a Maternity Cover vacancy in our Invoice Processing department.

The successful candidate will be responsible for handling all incoming post, scanning, and allocating to our proprietary Case Management System (CMS) efficiently to avoid a backlog. Key accountabilities will include:

  • Handling all incoming post, scan, and allocate to the CMS system efficiently in order to avoid a backlog.
  • Allocating all post including invoices to correct case, member & client.
  • Dealing with provider queries or requests in relation to payment queries or outstanding payments.
  • Handling all provider payment queries received in-line with agreed service standards, member benefit limits and policy terms and conditions.
  • Managing IPT administration reminders and outstanding actions.
  • Maintaining and documenting accurate records within the Case Management System including: all invoice or claim related payments, and all communication with members and providers.

The ideal candidate will have:

  • Strong customer focus with excellent verbal and written communication skills.
  • A positive, helpful attitude, willing to work co-operatively with other members of the team.
  • PC skills with good knowledge of Microsoft packages and the ability to effectively manage computer technology, typing, and word processing.
  • The ability to demonstrate customer-led thinking.
  • Good commercial awareness with the ability to make decisions with the "bigger picture" in mind.
  • The ability to identify when it becomes appropriate to escalate a problem.

We offer a range of excellent benefits and an environment where people really do care. As a part of Healix, you can expect:

  • UK employee healthcare benefits.
  • Travel, medical, and security assistance in every corner of the globe.

We are a global assistance company, providing medical assistance, claims management, and health screening to our business, leisure travelers, and expatriates. Our purpose is to help people in difficult situations – whether that's a cancer diagnosis, a need for medical assistance when they're far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we'll pull them out and bring them home.

We're coordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel, and medical coordinators and security experts make sure that your people will be looked after, whatever happens, supported by technology designed to help individuals, not slot them into a predetermined solution.

We work with governments, broadcasters, NGOs, international corporations, major insurers, and more. No two clients are the same: we adapt our services to their needs.

Our company culture is built on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.

We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills.

Desired criteria include:

  • Invoice processing experience.
  • Experience in Currency Conversion.

Required criteria include:

  • Aptitude to learn quickly.
  • MS office experience.
  • Analytical approach.

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