Invoice Processor

Healix is an International Assistance company, providing medical assistance, claims management and health screening to our business, leisure travellers and expatriates. We currently have a Maternity Cover vacancy in our Invoice Processing team.
- Strong customer focus with excellent verbal and written communication skills.
- A positive, helpful attitude, willing to work co-operatively with other members of the team.
- PC skills with good knowledge of Microsoft packages and the ability to effectively manage computer technology, typing and word processing.
- The ability to demonstrate customer led thinking.
- Good commercial awareness with the ability to make decisions with the “bigger picture” in mind.
- The ability to identify when it becomes appropriate to escalate a problem.

If this resonates with you, then please read on

**About The Role**

**Key accountabilities**:
The role will include some invoice processing along with general administration duties. Working alongside our Invoice Assessors using our proprietary Case Management System (CMS), on a daily basis tasks will include but are not restricted to:

- Handling all incoming post, scan and allocate to the CMS system efficiently in order to avoid a backlog.
- Allocating all post including invoices to correct case, member & client.
- Dealing with provider queries or requests in relation to payment queries or outstanding payments.
- Handling all provider payment queries received in-line with agreed service standards, member benefit limits and policy terms and conditions.
- Managing IPT administration reminders and outstanding actions.
- Maintaining and documenting accurate records within the Case Management System including: all invoice or claim related payments, and all communication with members and providers.

**Required Criteria**
- Aptitude to learn quickly
- MS office experience
- Analytical approach

**Desired Criteria**
- Invoice processing experience

**Skills Needed**

**About The Company**

We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations - whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.

We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.

We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs.

More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.

**Company Culture**

Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges - and no protocol survives contact with the real world.

Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.

Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.

We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.

**Company Benefits**

Commitment to career development

We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment.

We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle