Nursery Administrator

**Position**: Nursery Administrator

**Salary Banding**: £24,044.80 - £29,369.60 per annum Prorata (dependent on qualification/s and experience)

**Hours**: Part Time / Permanent / 20 hours

**Location**:Esher, Surrey

We are currently recruiting for a passionate Nursery Administrator to be based at our wonderful Bright Horizons Hinchley Wood Nursery. The nursery is located on the Hinchley Park residential development, near to the Kingston Bypass (A309).

**Purpose of Role**:
To provide effective administrative support to a single nursery or group of nurseries. Ensuring the highest level of customer service internally and externally by carrying out day to day administrative tasks to deliver a seamless service.

**Key Tasks and Responsibilities**:

- Proactively support managers when offering new nursery places, upselling extra sessions, and managing changes in booking patterns
- Support parents with financial queries or concerns, offering solutions where possible.
- Lead and manage back up care bookings and enquiries.
- Adhere to organisational policies and procedures inclusive of the COR process.
- Ensure Redfish is up to date. Check accounts are allocated, charged correctly, leave dates are input within the required notice period, correct discounts, and correspond with parent payments.
- Make effective and efficient use of systems and contribute suggestions and ideas on how to improve system performance.
- Responsible for the collection of monthly invoice debt, inclusive of suspension of nursery places, payment plans and legal referrals, in collaboration with the nursery manager.
- Control and administrator tasks relating to funding and headcount, working in partnership with our funding team.
- Attend and contribute to local authority NEG training sessions.
- Attend and support nursery open days/events, training and staff meetings.

**Experience Essential**:

- Experience in a customer service setting. Either in-person or by telephone and demonstration of outstanding customer service skills.
- Ability to make independent decisions based on information and data
- Should be able prioritise and work in a fast-paced environment
- Exceptional organisational skills
- Strong computer skills to manage daily responsibilities - Word, Excel, PowerPoint, Data Entry
- Maintain confidentiality in accordance with GDPR

**Experience Desirable**:

- Previous experience of working in an Early Years administrative role
- Level 3 in Early Years

**Knowledge Desirable**:

- Early years curriculum
- Basic understanding of Safeguarding and Child Protection
- Basic understanding of wider legislative requirements for working with children

**Skills and Competencies Essential**:

- Strong communication skills both written and verbal
- Strong computer skills to manage daily responsibilities - Word, Excel, PowerPoint, Data Entry
- Self-starter and someone who has attention to detail

**Skills and Competencies Desirable**:

- Child Protection
- Genuine desire and passion for ongoing learning and development
- Experience of accounting management systems or customer relationship management systems

**Qualifications Essential**:

- Extensive experience of Microsoft office packages including Excel, Word, PowerPoint

**Qualifications Desirable**:

- Level 2 and above in Administration, Customer Service or Business Admin