Senior Customer Service Team Lead

6 days ago


Leeds, Leeds, United Kingdom Page Personnel Full time

About the Role:

Page Personnel is seeking an experienced Senior Customer Service Advisor to join our team. As a Senior Customer Service Advisor, you will oversee a small team and be responsible for coordinating their work, providing support and coaching when necessary, and working closely with other members of the department to improve processes.

Key Responsibilities:

  • Coordinate a team of customer advisers and provide support and coaching when necessary
  • Work closely with other members of the department to identify areas for improvement and implement changes
  • Train and delegate workload to team members
  • Handle a high volume of customer enquiries
  • Plan the workload for technicians and manage diaries

Requirements:

  • Previous customer service experience and senior duties
  • Extremely customer-focused and passionate about delivering the best possible experience
  • Able to multitask and work in a busy environment
  • Excellent team work skills
  • Approachable and personable, with the ability to build excellent working relationships

About the Company:

Page Personnel is a leading recruitment agency specializing in temporary and permanent staffing solutions. We pride ourselves on our ability to provide high-quality candidates to our clients, and we are committed to building long-term relationships with our clients and candidates.



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