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Customer Service Team Lead

2 months ago

Leeds, Leeds, United Kingdom Co-op Digital Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Team Lead to join our team at Co-op Digital. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading and developing your team, and ensuring the smooth operation of our customer service processes.

Key Responsibilities
  • Customer Service: Provide friendly, welcoming, and helpful service to our customers, responding to their queries and resolving any issues in a timely and professional manner.
  • Team Leadership: Lead and develop your team, providing coaching, training, and guidance to ensure they have the skills and knowledge needed to provide excellent customer service.
  • Process Improvement: Identify areas for improvement in our customer service processes and implement changes to enhance the customer experience.
  • Communication: Communicate effectively with customers, colleagues, and management, providing clear and concise information and updates.
  • Problem-Solving: Resolve customer complaints and issues in a fair and professional manner, using your problem-solving skills to find solutions.
Requirements
  • Customer Service Experience: Proven experience in a customer-facing role, with a strong focus on providing excellent customer service.
  • Leadership Skills: Ability to lead and develop a team, providing coaching, training, and guidance to ensure they have the skills and knowledge needed to provide excellent customer service.
  • Communication Skills: Excellent communication skills, with the ability to communicate effectively with customers, colleagues, and management.
  • Problem-Solving Skills: Ability to resolve customer complaints and issues in a fair and professional manner, using your problem-solving skills to find solutions.
  • Flexibility: Ability to work a range of different shifts, including evenings and weekends.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including a pension scheme and 30% discount on all Co-op products.
  • Opportunities for Development: Opportunities for development and growth, with a focus on helping you achieve your career goals.
  • Flexible Working: Flexible working arrangements, including the option to work from home and a range of different shifts.
  • Supportive Team: A supportive team environment, with a focus on collaboration and teamwork.