Customer Service Team Lead

4 weeks ago


Leeds, Leeds, United Kingdom World Duty Free - WDF Full time

Job Title: Customer Service Team Lead

Job Summary: We are seeking a highly motivated and experienced Customer Service Team Lead to join our team at World Duty Free. As a Customer Service Team Lead, you will be responsible for leading and developing a team of customer service representatives to achieve sales targets and deliver exceptional customer service experiences.

Key Responsibilities:

  • Lead and develop a team of customer service representatives to achieve sales targets and deliver exceptional customer service experiences.
  • Focus on delivering an exceptional customer service experience to all customers.
  • Role model the shop floor positively and work collaboratively with peers and the team of Customer Service Leaders.
  • Maximise department/category performance and work collaboratively with the team to achieve sales targets.

Requirements:

  • Experience in successfully managing a team within a retail customer service and sales environment.
  • Excellent interpersonal skills and able to articulate in clear manner in English to all levels of the organisation.
  • Customer focused and able to engage and influence internal and external customers.
  • Self-motivated, passionate, enthusiastic and an effective team member/leader.

What We Offer:

  • Full induction and comprehensive training to ensure the best start for you and your new role.
  • Opportunity to work alongside experienced colleagues who will support your learning and encourage your growth and career development.
  • Competitive annual salary, plus 12% Management Bonus.
  • Fantastic benefits including free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts).


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