Customer Support Team Lead
2 weeks ago
About the Role
Solera is seeking a talented Customer Support Team Lead to facilitate and deliver positive change within the organization. This is an exciting opportunity to join the leadership team and drive customer satisfaction.
The successful candidate will have experience in case and query management, managing a world-class customer service team, and a passion for delivering exceptional customer experiences.
Key Responsibilities
- Manage day-to-day operations and motivation of teams of product and technical support representatives.
- Ensure KPIs, SLAs, and assignments are delivered above target.
- Recruit, train, and retain a skilled team of Customer Support agents.
- Support the rollout of technology initiatives such as Salesforce Service Cloud ticketing and Genesys Cloud or NICE CXOne telephony.
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