Customer Collections Team Lead

7 days ago

Leeds, Leeds, United Kingdom DWF Full time

About DWF

We are a dynamic and fast-paced team offering a fantastic opportunity to become a Lead Customer Collections Specialist in our Leeds office. Enjoy top-level industry training and work with market leaders in a supportive and collaborative environment.

About the Role

As a Lead Customer Collections Specialist, you will:

  • Make outbound and take inbound calls to assist customers with their payment plans.
  • Supervise and train a team of Collection Specialists.
  • Handle technical queries and participate in people management meetings.
  • Support the Collections Team Leader with resource planning and team management.

About You

We are looking for outstanding individuals with experience of working collections, although we are open to transferrable experience in other environments or with other types of debt recovery.

Key Requirements

  • Experience in collections or debt recovery, or relevant transferable experience.
  • Strong IT literacy, numeracy, and communication skills.
  • Keen attention to detail, resilience, and the ability to build rapport.
  • Enjoyment in making autonomous decisions and interacting with diverse individuals.

Desirable Skills

  • Previous experience in a debt recovery/collections environment.
  • Strong attention to detail.

What We Offer

At DWF, we appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs.

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