Customer Service Team Lead

1 month ago


Leeds, Leeds, United Kingdom Permanent Futures Full time

We are seeking a highly skilled Customer Service Team Lead to join our team at Permanent Futures. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of support.

The ideal candidate will have prior experience in customer support, sales, or project management roles and possess excellent communication and organizational skills. You will be the main point of contact for our service engineers, booking appointments and ensuring that all health and safety aspects are considered.

Key responsibilities will include delivering maintenance works, emergency call-outs, and resolving customer service issues within agreed SLAs. You will also be responsible for advancing the company as a first-choice supplier and ensuring repeat business.

Key skills and abilities include:

  • Prior experience in dealing with customers via telephone and email
  • Excellent organisational and administrative skills and experience
  • High level of communication skills, both internal and external
  • Confident personality as you will be the first point of contact for the business
  • Good IT skills


  • Leeds, Leeds, United Kingdom World Duty Free - WDF Full time

    Job Title: Customer Service Team LeadJob Summary: We are seeking a highly motivated and experienced Customer Service Team Lead to join our team at World Duty Free. As a Customer Service Team Lead, you will be responsible for leading and developing a team of customer service representatives to achieve sales targets and deliver exceptional customer service...


  • Leeds, Leeds, United Kingdom Office Angels Full time

    Customer Service ManagerAre you ready to take the lead and make a mark in the Luxury Retail industry? Our client, a leading player in the market, is seeking a Customer Service Manager to join their vibrant, outgoing and friendly team.Key Responsibilities:Lead and manage the Customer Service team, ensuring their progression, development, and adherence to...


  • Leeds, Leeds, United Kingdom World Duty Free - WDF Full time

    Job SummaryWorld Duty Free - WDF is seeking a skilled Department Manager to lead our team and deliver exceptional customer service experiences. As a Department Manager, you will be responsible for inspiring and driving the team to achieve sales targets, focusing on delivering an exceptional customer service experience, and role modeling the shop floor...


  • Leeds, Leeds, United Kingdom Office Angels Full time

    We are seeking a skilled Customer Service Team Lead to join our team at Office Angels. This role involves handling incoming phone and email correspondence, troubleshooting customer issues, and providing exceptional customer service.Key Responsibilities:Efficiently handle all incoming phone and email correspondence.Troubleshoot customer issues regarding...


  • Leeds, Leeds, United Kingdom Page Personnel Full time

    Job Description:As a Customer Care Manager at Page Group, you will be responsible for leading a team of customer care coordinators who support new build customers throughout their journey. Your primary goal will be to ensure that all planned and remedial works are carried out within agreed timescales, and that all defects are addressed and managed. You will...


  • Leeds, Leeds, United Kingdom Recruit4staff Full time

    Recruit4Staff are proud to be partnering with a prominent construction group in the South East Leeds area, to find an exceptional Customer Service Executive.SalaryThe successful candidate will receive a competitive annual salary of £26,000 - £27,000, with opportunities for progression up to £30,000 based on performance.About the RoleThis is an exciting...


  • Leeds, Leeds, United Kingdom Universal Business Team Full time

    About the RoleWe are seeking a Customer Service Coordinator to join our dynamic team at Universal Business Team. This is an exciting opportunity for a proactive and customer-focused individual to deliver exceptional service and support to our clients.The ideal candidate will have strong communication skills, be able to work in a fast-paced environment, and...


  • Leeds, Leeds, United Kingdom D.M Limited Full time

    About UsD.M Limited is a family-run business that has been in the automotive industry for over 60 years. We pride ourselves on providing world-class customer service and have grown to become one of the top 100 car dealers in the country.We are looking for an ambitious and driven individual who is passionate about delivering exceptional customer experiences....


  • Leeds, Leeds, United Kingdom DWF Full time

    About DWFWe are a dynamic and fast-paced team at DWF, offering a fantastic opportunity to become a Lead Customer Collections Specialist in our Leeds office. Enjoy top-level industry training and work with market leaders in a supportive and collaborative environment.About the RoleAs a Lead Customer Collections Specialist, you will:Make outbound and take...


  • Leeds, Leeds, United Kingdom Universal Business Team Full time

    About the Role:We are seeking a highly skilled Sales Administrator to join our dynamic team at Universal Business Team. As a Sales Administrator, you will be responsible for delivering world-class customer care, processing orders, and responding to customer inquiries.Key Responsibilities:Process customer orders using Sage, ensuring accuracy and...


  • Leeds, Leeds, United Kingdom Universal Business Team Full time

    We are seeking a highly skilled Sales Administrator to join our dynamic team at Universal Business Team. As a Sales Administrator, you will be responsible for delivering world-class customer care, processing orders, and responding to customer inquiries.About the Role:This is a fantastic opportunity for someone who enjoys problem-solving, building...


  • Leeds, Leeds, United Kingdom Universal Business Team Full time

    We are seeking a highly skilled Sales Administrator to join our dynamic team at Universal Business Team. This role is perfect for someone who enjoys problem-solving, building relationships, and ensuring that customers have a seamless experience.About the Role:The successful candidate will be responsible for processing orders, responding to customer...


  • Leeds, Leeds, United Kingdom Fruition IT Resources Limited Full time

    Job DescriptionCustomer Support ManagerLeeds - Hybrid Up to £35,000Fruition IT are working with a well-established tech-first business who are embarking on a complete technical transformation. They are seeking a skilled Customer Support Manager to join this journey, taking responsibility for the overall customer experience on their bespoke software...


  • Leeds, Leeds, United Kingdom solera Full time

    About the RoleSolera is seeking a talented Customer Support Team Lead to facilitate and deliver positive change within the organization. This is an exciting opportunity to join the leadership team and drive customer satisfaction.The successful candidate will have experience in case and query management, managing a world-class customer service team, and a...


  • Leeds, Leeds, United Kingdom solera Full time

    About the RoleSolera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. We provide products and services to protect life's other most important assets: our homes and digital identities.As a Customer Support Team Lead at Solera, you will be part of a period...


  • Leeds, Leeds, United Kingdom Interactive Investor Full time

    Job Title: Customer Care Operations Team LeadWe are seeking an experienced Customer Care Operations Team Lead to join our team at Interactive Investor. As a key member of our Operations team, you will be responsible for the effective leadership of a team of customer service representatives, ensuring that our customers receive exceptional service and...

  • Service Manager

    4 weeks ago


    Leeds, Leeds, United Kingdom Lookers Full time

    About the RoleAt Lookers, we're on a mission to deliver exceptional customer experiences at every touchpoint. As our new Service Manager, you'll be the driving force behind this vision, leading a team of talented technicians and service advisors to achieve unparalleled levels of customer satisfaction.Key ResponsibilitiesDevelop and implement strategies to...


  • Leeds, Leeds, United Kingdom GBS Global Applied Knowledge Full time

    About GBS Global Applied KnowledgeWe are a leading private higher education provider, committed to increasing access to education for under-represented groups. Our vision is to drive social progress through higher education.


  • Leeds, Leeds, United Kingdom Compass UK & Ireland Full time

    We are recruiting an experienced Culinary and Service Team Lead to join our team at Chartwells, a leading provider of catering and support services to the education sector. This part-time role, contracted to 22.5 hours per week, involves overseeing all Compass Group UK&I catering and service operations for Chartwells.Job DescriptionAs a Culinary and Service...


  • Leeds, Leeds, United Kingdom JS Recruitment UK LTD Full time

    Job Summary:A fantastic opportunity has arisen for a Customer Service Coordinator to join our team at JS Recruitment UK LTD.This role is a fixed term contract with strong potential to become permanent and is based in Leeds.About the Company:Our client is a leading consumer goods manufacturer with an international presence, supplying to major retailers across...