Sales and Customer Service Coordinator

4 weeks ago


Leeds, Leeds, United Kingdom Universal Business Team Full time

We are seeking a highly skilled Sales Administrator to join our dynamic team at Universal Business Team. This role is perfect for someone who enjoys problem-solving, building relationships, and ensuring that customers have a seamless experience.

About the Role:

The successful candidate will be responsible for processing orders, responding to customer inquiries, resolving issues, and finding opportunities to upsell. You will be working in a fast-paced environment where no two days are the same, and you're always focused on delivering fast and accurate results.

Key Responsibilities:

  • Process customer orders using Sage, ensuring accuracy and timeliness.
  • Proactively chase deliveries and liaise with customers on estimated delivery times.
  • Identify opportunities for upselling and cross-selling to increase order value.
  • Innovate and improve systems to consistently achieve 100% customer satisfaction and WOW experiences.
  • Coordinate demo fleet, special orders, and service issues, ensuring timely follow-up.
  • Manage returns, credits, replacements, and customer complaints with efficiency and care.

Requirements:

  • Strong customer service skills with experience in order processing and problem-solving.
  • Familiarity with Sage or similar internal systems is a plus.
  • Ability to upsell and cross-sell, enhancing customer value.
  • Quick response time and ability to thrive in a fast-paced environment.
  • A team player with a commitment to punctuality, reliability, and protecting brand integrity.

Benefits:

  • Salary: 28,000 - £30,000
  • Training Opportunities: Both internal and external courses to enhance your skills.
  • Perks: Free breakfast (Mon-Fri), birthday holiday, and a family-owned company culture that cares about you and the customers.
  • Supportive Team Culture: Work alongside a team that values loyalty, punctuality, and collaboration, and where your contributions are recognised.
  • Career Growth: Grow in a business that provides both internal and external training to help you develop and progress.


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