Sales Coordinator
4 weeks ago
Job Summary:
We are seeking a highly motivated and organised Sales Administrator to join our team at Baker Recruitment Group Ltd. The successful candidate will play a key role in supporting the sales team, handling customer queries, processing orders, and ensuring smooth administrative operations.
Key Responsibilities:
* Order Processing: Accurately input and process customer orders through our bespoke database system.
* Customer Service: Act as a primary point of contact for clients, handling queries, providing information on products/services, and resolving issues in a timely and professional manner.
* Sales Coordination: Collaborate closely with the sales team to manage client accounts, update order statuses, and ensure smooth communication between departments.
* CRM Management: Maintain and update client records using our CRM system. Experience in using previous CRM systems is desirable, though not essential.
* Documentation & Reporting: Produce reports, invoices, and other documents using Microsoft Excel and Word.
* General Administration: Support the team with day-to-day administrative tasks, including filing, data entry, handling correspondence, and maintaining a well-organised office environment.
* Communication: Liaise with clients to confirm order details, delivery times, and address any concerns they may have.
* Database Management: Ensure the bespoke database is kept up to date, with accurate information on client details, orders, and inventory levels.
* Cross-Departmental Support: Work closely with other departments such as logistics and finance to ensure customer orders are fulfilled and invoiced correctly.
Requirements:
* Previous Experience: Experience in sales administration or a similar role is preferred, though not essential. Candidates with customer service or general admin experience will also be considered.
* CRM Experience: Familiarity with customer relationship management (CRM) systems is desirable but not essential.
* IT Skills: Proficiency in Microsoft Excel and Word is required. Experience with bespoke database systems is an advantage.
* Communication Skills: Excellent verbal and written communication skills, with a professional and friendly telephone manner.
* Organisational Skills: Strong attention to detail, with the ability to manage multiple tasks, prioritise work, and meet deadlines.
* Team Player: Ability to work effectively in a team environment, as well as independently when required.
* Problem-Solving: Strong analytical and problem-solving abilities, particularly when handling customer queries or order discrepancies.
* Time Management: Ability to manage workload efficiently, ensuring tasks are completed on time without compromising accuracy.
Additional Requirements:
* A proactive approach to work, showing initiative in problem-solving and improving processes.
* Flexibility and willingness to take on additional tasks as needed.
* A positive attitude and a willingness to learn and grow within the role.
About Us:
Baker Recruitment Group Ltd. is a dynamic sales environment that offers exciting opportunities for growth and development. If you are organised, customer-focused, and eager to contribute to a successful team, we would love to hear from you.
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