Customer Service

3 weeks ago


Leeds, Leeds, United Kingdom CCA Recruitment Group Full time

Job Title: Remote Inbound Customer Service & Sales Representative

Employment Type: Full-Time

Job Summary:

At CCA Recruitment Group, we're seeking a skilled Inbound Customer Service & Sales Representative to join our team. As the first point of contact for customers, you will play a crucial role in enhancing their experience while achieving sales targets.

Key Responsibilities:

  • Respond to customer inquiries through phone, email, or live chat in a professional and friendly manner.
  • Assist customers with product questions, troubleshooting, and order issues.
  • Identify opportunities to upsell or cross-sell products based on the customer's needs.
  • Meet or exceed daily, weekly, and monthly sales targets.
  • Collaborate with other departments to resolve complex customer issues when needed.
  • Provide feedback to management to improve processes and customer satisfaction.


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