Customer Service Representative

4 weeks ago


Leeds, Leeds, United Kingdom DPD Group UK Full time

Job Title: Customer Service Advisor

Job Summary: We are seeking a highly skilled and experienced Customer Service Advisor to join our dedicated and friendly customer services team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to both internal and external customers, resolving delivery issues, and promoting company products and services.

Key Responsibilities:

  • Provide excellent customer service to internal and external customers, responding to queries and resolving delivery issues.
  • Work closely with drivers, shift managers, and operations managers to identify and resolve issues.
  • Promote company products and services to new and existing customers.
  • Investigate and resolve delivery disputes, providing Proof of Delivery (POD) as required.

Requirements:

  • Proven experience of working in a fast-paced customer service environment.
  • Strong communication skills with a confident telephone manner and ability to build rapport with customers.
  • Polite and professional at all times, with a willingness to go the extra mile to exceed customer expectations.
  • Excellent administration skills with the ability to use Microsoft Office programmes.
  • High levels of self-motivation and initiative to effectively problem-solve.
  • Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability.

About Our Benefits:

  • Holiday trading.
  • Enhanced maternity and paternity package.
  • Free life assurance of 4 x salary on joining the pension scheme.
  • Free onsite car parking for all employees.
  • Health Kiosks visiting every location.
  • Discounted shopping from 100's of retailers, including up to 5% off supermarket shopping.
  • Milestone Days off to celebrate with your family and friends.
  • Free eye tests and support with the cost of glasses for employees who regularly use a screen as part of their job.

About DPD:

DPD prides itself on recognising and developing talent, with a desire to promote from within. As a continually growing and evolving organisation, we offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you.



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