Customer Service Representative
4 weeks ago
Customer Service Role
We are seeking a skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for handling inbound customer service queries, providing first-class customer service, and ensuring timely responses.
Main Responsibilities:
- Handle customer inquiries and resolve issues in a professional and courteous manner
- Provide accurate and helpful information to customers via email or phone
- Conduct thorough investigations of undelivered parcels to ensure compliance and full resolution
- Prioritize and clear the queue by contacting clients and customers
- Provide clear and concise information to customers with confidence and knowledge
- Work in line with company standards and service level agreements
About the Role
This is a long-term, on-going contract opportunity to work with a well-established delivery service in the UK. As a Customer Service Advisor, you will play a vital role in delivering exceptional customer service and ensuring customer satisfaction.
What We Offer
We offer a collaborative and supportive work environment, opportunities for growth and development, and a competitive hourly rate of £11.44.
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