Service Manager

4 weeks ago


Leeds, Leeds, United Kingdom Lookers Full time

About the Role

At Lookers, we're on a mission to deliver exceptional customer experiences at every touchpoint. As our new Service Manager, you'll be the driving force behind this vision, leading a team of talented technicians and service advisors to achieve unparalleled levels of customer satisfaction.

Key Responsibilities

  • Develop and implement strategies to maximize customer satisfaction, ensuring every interaction is personalized and exceptional.
  • Collaborate with the General Manager to drive business growth, setting and achieving departmental targets and KPIs.
  • Coach and mentor team members to enhance their skills, encouraging a culture of continuous learning and development.
  • Analyze market trends and statistics to identify opportunities for improvement, driving business growth and customer loyalty.
  • Manage and own customer satisfaction, ensuring every customer interaction is positive and memorable.

Requirements

To succeed in this role, you'll need a proven track record in transactional aftersales, delivering exceptional customer service experiences. You'll have experience in leading high-performing teams, with a strong focus on customer satisfaction and business growth.

About Us

Lookers is a leading motor vehicle retailer, representing 32 manufacturers and selling over 150,000 cars annually. We're proud of our commitment to people development, offering a comprehensive benefits package and a culture that empowers our teams to reach their full potential.



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