Customer Care Operations Team Lead

3 weeks ago


Leeds, Leeds, United Kingdom Interactive Investor Full time
Job Title: Customer Care Operations Team Lead

We are seeking an experienced Customer Care Operations Team Lead to join our team at Interactive Investor. As a key member of our Operations team, you will be responsible for the effective leadership of a team of customer service representatives, ensuring that our customers receive exceptional service and support.


Key Responsibilities:

  • Lead and manage a team of customer service representatives to deliver an efficient, consistent, and high-quality service to our customers.
  • Build and maintain a motivated and empowered team, focusing on customer satisfaction and continuous improvement.
  • Own the customer experience, ensuring that all customer interactions are handled in a timely and effective manner.
  • Collaborate with other teams to drive business growth and improve customer satisfaction.
  • Develop and implement processes to improve team efficiency and productivity.
  • Ensure compliance with regulatory requirements and company policies.

Requirements:

  • Proven experience in a customer service leadership role, preferably in the financial services industry.
  • Excellent communication and interpersonal skills.
  • Ability to lead and motivate a team to deliver exceptional customer service.
  • Strong analytical and problem-solving skills.
  • Knowledge of regulatory requirements and company policies.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.
  • The opportunity to work with a leading financial services company.

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information].


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