Customer Care Operations Team Lead
1 week ago
We are seeking an experienced Customer Care Operations Team Lead to join our team at Interactive Investor. As a key member of our Operations team, you will be responsible for the effective leadership of a team of customer service representatives, ensuring that our customers receive exceptional service and support.
Key Responsibilities:
- Lead and manage a team of customer service representatives to deliver an efficient, consistent, and high-quality service to our customers.
- Build and maintain a motivated and empowered team, focusing on customer satisfaction and continuous improvement.
- Own the customer experience, ensuring that all customer interactions are handled in a timely and effective manner.
- Collaborate with other teams to drive business growth and improve customer satisfaction.
- Develop and implement processes to improve team efficiency and productivity.
- Ensure compliance with regulatory requirements and company policies.
Requirements:
- Proven experience in a customer service leadership role, preferably in the financial services industry.
- Excellent communication and interpersonal skills.
- Ability to lead and motivate a team to deliver exceptional customer service.
- Strong analytical and problem-solving skills.
- Knowledge of regulatory requirements and company policies.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A collaborative and dynamic work environment.
- The opportunity to work with a leading financial services company.
How to Apply:
Please submit your application, including your resume and a cover letter, to [insert contact information].
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