IT Support Team Lead

1 month ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

Job Summary:

We are seeking a highly skilled IT Support Team Lead to oversee the delivery of a quality technical support service to staff. The successful candidate will manage the day-to-day operations of the global Help Desk, ensuring a consistent high level of service.

Key Responsibilities:

  • Manage and provide all levels of IT Technical support, including user admin tasks and setting up new office kit at new office locations.
  • Liaise with stakeholders in the business and build positive working relationships with operational leads and office managers.
  • Assist in managing, motivating, and developing members of the Global IT Support team.
  • Develop and enforce technical standards, systems, policies, and procedures.
  • Monitor support calls, identify trends, and gaps, and take appropriate steps to improve service delivery.

Requirements:

  • 3+ years' experience in a similar role, supporting 6000+ staff, and 3 years' hands-on experience in a technical support role.
  • Experience of call allocations and prioritization.
  • Experience of developing IT processes, workflows, and automation.

What We Offer:

A competitive salary and a chance to work with a global team in a dynamic and fast-paced environment.



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