Senior Customer Service Manager

6 days ago


Leeds, Leeds, United Kingdom Sewell Wallis Full time

We are seeking a highly skilled and experienced Senior Customer Service Planner to join our team at Sewell Wallis. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of customer service operations.

Key Responsibilities:

  • Oversee and coordinate a team of planners, providing guidance and support to ensure the successful delivery of customer service operations.
  • Liaise with senior customer service advisors to identify areas for improvement and implement process changes to optimize operational efficiency.
  • Work closely with the operational support team to ensure the effective completion of daily tasks and requirements.
  • Develop and implement new processes to improve the overall end-to-end customer experience.

Requirements:

  • Proven track record of delivering outstanding customer service in a fast-paced environment.
  • Strong leadership and communication skills, with the ability to motivate and guide a team.
  • Ability to analyze complex problems and develop effective solutions.
  • Strong business acumen and understanding of customer service operations.


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