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Customer Service Representative

2 months ago

Leeds, Leeds, United Kingdom MYINTERNALRECRUITER LTD Full time

Job Summary

As a Customer Service Advisor at MYINTERNALRECRUITER LTD, you will be the primary point of contact for customers seeking information about their orders and addressing any queries or concerns. Your primary duties will include responding to customer inquiries, providing excellent customer service, and managing customer service requests.

Key Responsibilities

  • Manage the customer service inbox and ensure all customers receive a timely response within the agreed Service Level Agreement (SLA)
  • Provide exceptional customer service to our clients, ensuring their needs are met and exceeded
  • Communicate effectively with senior management to keep them informed of trends and issues reported by clients
  • Process orders, exchanges, refunds, and handle faulty items in a timely and efficient manner
  • Collaborate with the Operations & Warehouse manager to stay up-to-date with client communications and ensure seamless order management
  • Keep clients informed about their orders at all times, providing regular updates and status notifications

Requirements

  • Minimum 1 year of experience in customer service
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail
  • Ability to maintain confidentiality and handle sensitive information