Customer Service Representative

4 hours ago


Leeds, Leeds, United Kingdom Adecco UK Limited Full time
Customer Service Representative Job Description

We are seeking an experienced Customer Service Representative to join our dynamic team at Adecco UK Limited. As a Customer Service Representative, you will play a vital role in supporting customers manage their stocks and shares investments, pension investments, and savings accounts.

Key Responsibilities:
  • Provide accurate and timely information to customers regarding their investment shares and account details.
  • Assist customers with logging into their accounts and managing their investment portfolios.
  • Resolve any issues or concerns customers may have, including transaction discrepancies and account access problems.
  • Ensure all customer interactions comply with banking regulations and security protocols to protect sensitive information.
  • Maintain detailed records of customer interactions and transactions and prepare reports as needed for internal review and compliance purposes.
Requirements:
  • Experience working in customer services, managing a high volume of calls.
  • Excellent communication skills, both written and verbal.
  • Able to handle complex information and work to a high level of detail.
  • Proficiency in IT packages such as Excel, Outlook, and Word.
  • Strong problem-solving abilities and the ability to use own judgement.
  • Experience in banking, financial services, insurance, or lending is highly desirable.
Benefits:
  • Sociable hours with flexibility.
  • Office located in City Centre with excellent transport links.
  • On-site canteen.
  • Flexible benefits to suit your lifestyle, such as discounted shopping, attraction tickets, and travel.
  • First-class support and training for all colleagues.
  • Opportunity for growth within the company.
  • Well-being Support through dedicated Apps and Employee Assistance Programme.
  • Holiday allowance.
  • Weekly pay.


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