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Customer Service Representative

2 months ago

Leeds, Leeds, United Kingdom Reed Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Reed. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Provide accurate and timely information to customers regarding our services and products
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Meet or exceed performance metrics and targets for customer satisfaction and resolution rates

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
  • Strong problem-solving and analytical skills
  • Previous experience in a customer-facing role, preferably in a call center or customer service environment

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance