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Customer Service Representative

2 months ago

Leeds, Leeds, United Kingdom Tesco Full time

About the Role

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative at our Leeds Burley Rd Express store. As a key member of our team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues to achieve sales targets, and maintaining a high level of store standards.

Availability Window

We require our Customer Service Representatives to be available to work during the following times:

  • Sunday: 10:00 AM - 4:00 PM
  • Monday: 9:00 AM - 1:00 PM
  • Friday: 6:00 AM - 3:00 PM
  • Saturday: 9:00 AM - 2:00 PM

Please note that we offer a minimum of 16 guaranteed hours per week, with opportunities to work fewer hours if preferred.

What We Offer

As a Customer Service Representative with Tesco, you will enjoy a range of benefits, including:

  • Competitive hourly rate starting at £12.02, increasing to £13.15 for stores within the M25
  • Opportunities for career progression and development
  • Access to free wellbeing services and a range of resources to support your mind, body, and life
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
  • Uniform provided and policies to support you for all of life's moments, big and small

We are committed to creating a diverse and inclusive work environment, where everyone feels welcome and valued. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.

Responsibilities

As a Customer Service Representative, you will be responsible for:

  • Delivering exceptional customer service, greeting customers with a smile, and serving them with pride
  • Building rapport with customers, ensuring they leave the store having experienced a great shopping trip
  • Working collaboratively with colleagues to achieve sales targets and maintain store standards
  • Handling products with care to maintain quality and ensure they reach customers in the best condition
  • Being knowledgeable about store performance, understanding your part in driving service and sales, reducing waste and shrink, and delivering profit

We are committed to supporting our colleagues in their roles, providing training and development opportunities to help you succeed.

Requirements

To be successful as a Customer Service Representative, you will need:

  • A passion for delivering great service and building rapport with customers
  • The ability to work well within a team, communicate openly with others, and build relationships with colleagues
  • Flexibility to work a variety of shifts, including weekends and bank holidays
  • Basic computer skills and the ability to learn our systems and processes

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.