Customer Service Representative

3 weeks ago


Leeds, Leeds, United Kingdom Direct Line Group Full time

At Direct Line Group, we're passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in making this happen. You'll be the first point of contact for our customers, providing them with expert advice and support to ensure their needs are met.

Our customer service teams are available between Monday - Friday 08:00 – 21:15, Saturday 09:00 – 17:00 and Sunday 10:00 – 17:00. You'll work shifts across these hours, which we'll discuss in more detail during your interview and training.

As a Customer Service Representative, you'll be responsible for:

  • Providing expert advice and support to customers via phone, email, and other channels
  • Resolving customer queries and issues in a timely and professional manner
  • Working collaboratively with colleagues to achieve team and individual goals
  • Staying up-to-date with product knowledge and industry developments to provide the best possible service

We're committed to creating a positive and inclusive work environment where everyone can thrive. We offer a range of benefits, including:

  • 9% employer contributed pension
  • 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
  • Additional optional Health and Dental insurance
  • Generous holidays
  • Buy as you earn share scheme
  • Employee discounts and cashback
  • Opportunity to apply to our customer service and data apprenticeship to develop skills for the future

We're an equal opportunity employer and welcome applications from diverse candidates. If you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.



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