Customer Service Manager Position

6 days ago


Leeds, Leeds, United Kingdom Page Personnel Full time

About the Role:

Page Personnel is seeking an experienced Senior Customer Service Advisor to join our team. As a Senior Customer Service Advisor, you will oversee a small team and be responsible for coordinating their work, providing support and coaching when necessary, and working closely with other members of the department to improve processes.

Key Responsibilities:

  • Coordinate a team of customer advisers and provide support and coaching when necessary
  • Work closely with other members of the department to identify areas for improvement and implement changes
  • Train and delegate workload to team members
  • Handle a high volume of customer enquiries
  • Plan the workload for technicians and manage diaries

Requirements:

  • Previous customer service experience and senior duties
  • Excellent customer service skills and a passion for delivering the best possible experience
  • Able to multitask and work in a busy environment
  • Excellent team work skills and ability to build strong working relationships

What We Offer:

  • A competitive salary of £26,150
  • A reputable business within the automotive sector
  • Excellent progression and development opportunities
  • A central location in Leeds
  • Hybrid working arrangements
  • Free parking


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