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Customer Service Representative

2 months ago


Leeds, Leeds, United Kingdom Markel International Services Ltd Full time

About the Role:

We are seeking a highly skilled and organized Receptionist to join our team at Markel International Services Ltd. As a key member of our Front of House team, you will be the first point of contact for clients and visitors, providing exceptional customer service and administrative support.

Key Responsibilities:

  • Manage the reception desk, greeting clients and visitors, and handling incoming calls and correspondence.
  • Provide administrative support to the Support Services Manager, including managing conference facilities, room bookings, and catering requirements.
  • Ensure the smooth operation of the office, including managing post, maintaining data protection regulations, and adhering to security and H&S standards.
  • Provide excellent customer service, responding to inquiries, and resolving issues in a timely and professional manner.
  • Work collaboratively with the team to achieve goals and objectives, demonstrating a positive and co-operative attitude.

Requirements:

  • Strong communication and organizational skills, with the ability to prioritize tasks and manage multiple projects.
  • Good IT skills, including proficiency in managing and logging calls, and maintaining accurate records.
  • Excellent customer service skills, with a focus on delivering high-quality service to clients and visitors.
  • Ability to work effectively in a team environment, demonstrating a positive and co-operative attitude.

What We Offer:

  • A competitive starting salary, annual bonus, and strong benefits package.
  • 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave.
  • Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan, and other great benefits.
  • Countless opportunities to learn new skills and develop in your career, with the support needed to succeed.

About Us:

Markel International Services Ltd is a global company with a diverse workforce, committed to providing exceptional service to our clients. We value diversity and are an equal opportunity employer, welcoming applications from candidates with a wide range of backgrounds and experiences.