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Customer Service Ambassador
2 months ago
As a key member of the Burberry Customer Service team, the Customer Service Consultant plays a vital role in delivering exceptional, personalized experiences to our discerning customers. Reporting to the Customer Service Team Leader, this individual will be responsible for managing customer cases from start to finish, ensuring timely updates and resolutions that meet our high standards of service.
Key responsibilities include:
- Delivering World-Class Customer Service
- Managing Customer Cases
- Providing Timely Updates and Resolutions
- Developing and Maintaining Product Knowledge
- Creating Long-Term Customer Relationships
- Managing Client Book and Personalized Conversations
- Using Empathy and Intuition to Anticipate Customer Needs
- Working within Strict Data Protection Policies
Personal Qualities and Skills
- Fluent French and English Language Skills
- Passion for Delivering Amazing Service
- Ambassador for the Burberry Brand
- Excellent Verbal and Written Communication Skills
- Collaborative and Proactive Approach
- Positive Attitude and Resilience
- Strong Attention to Detail and Organizational Skills
