Customer Service Ambassador

1 week ago

Leeds, Leeds, United Kingdom Burberry Limited Full time

As a Customer Service Ambassador, you will be responsible for delivering exceptional customer experiences through multichannel contacts and clienteling. This will drive high customer satisfaction, retention, and revenue to contribute to the wider Customer Service goals at Burberry Limited.

Key Responsibilities:

  • Deliver world-class, luxury customer service through all channels.
  • Take ownership of all customer cases to conclusion and provide timely updates to clients.
  • Update all records and systems to ensure the best follow-up experience for customers.
  • Provide elevated experiences through ECE on all contacts.
  • Develop and maintain product knowledge and passion for the Burberry product, being a brand ambassador and able to style, link sell, and create opportunities to delight customers through personalized solutions.
  • Create long-term customer relationships and retain customers through clienteling activities, including outreach, follow-up, and appointment booking, adding growth and revenue opportunities.
  • Manage your own client book and ensure regular and timely personalized conversations with clients.
  • Use empathy and intuition to anticipate and understand customers' needs, persevering to resolve service or product-related issues.
  • Use knowledge systems and product detail to suggest Aftercare services and build a loyal customer base.
  • Use all systems to capture customer detail accurately for case management.
  • Work within strict data protection policies.
  • Keep customer profiles and contact information up to date and look for opt-in opportunities.

Personal Profile:

  • Must be able to speak fluent German and English.
  • Passion for delivering amazing service to customers.
  • Ambassador for the brand and product.
  • Excellent verbal and written communication skills.
  • Able to work collaboratively.
  • Demonstrates initiative through a proactive approach.
  • Demonstrates a positive attitude.
  • Resilience to overcome difficult conversations.
  • Strong understanding of Customer Service needs and Customer (both internal and external) priorities.
  • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
  • Excellent organizational skills with the ability to deal with conflicting priorities with ease.
  • Ability to project an approachable and professional image.

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