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Customer Service Ambassador

2 months ago

Leeds, Leeds, United Kingdom Marks & Spencer Full time
Delivering Exceptional Customer Experiences

Marks & Spencer is committed to creating an inclusive environment where everyone feels valued and respected. As a Customer Assistant, you will be the face of our business, championing customer needs and delivering remarkable service.

About the Role

This exciting opportunity involves working in-store as part of a dynamic team, ensuring customers receive a seamless shopping experience. Your key responsibilities include:

  • Serving customers efficiently and effectively, both on the shop floor and at service points
  • Monitoring and delivering on daily sales targets, priorities, promotions, and selling opportunities
  • Proactively engaging with customers to understand their needs, making recommendations, and delivering exceptional service throughout their visit
Key Qualifications and Skills

To succeed in this role, you will possess:

  • High levels of customer service and a commitment to delivering excellent work with great attention to detail
  • A willingness to act upon feedback, asking for it regularly, and taking accountability for planning and managing your workload efficiently
  • Strong communication skills and adaptability to changing situations
  • The ability to build positive relationships by being a good listener and having a good level of digital capability
About Marks & Spencer

We are revolutionizing how we work and offering exciting opportunities for growth and development. Our goal is to create a greener, speedier, and more inspiring digital era. We strive to be an inclusive organization, trusted and admired by our colleagues, customers, and suppliers.

Why Choose Us?

We offer a range of benefits, including competitive salaries, opportunities for career progression, and a commitment to equality, diversity, and inclusion. If you consider yourself to require reasonable adjustments during the recruitment process, please share your requirements with us. We aim to provide a fair and transparent assessment process.