Customer Service Ambassador
3 weeks ago
**About the Role**
We are seeking an enthusiastic and organized individual to join our Front of House team at Bannatyne. As a Front of House Assistant, you will be responsible for providing exceptional customer service and ensuring that every guest has a positive experience.
**Job Summary**
This is a part-time role requiring 16 hours of work per week. You will work a flexible schedule, including weekends and holidays, and be expected to maintain a high level of professionalism at all times.
**Key Responsibilities**
- Deal with emails, phone calls, and face-to-face queries from guests and staff members.
- Possibly prepare and serve beverages and light snacks efficiently in our cafe bar.
- Assist with promoting spa services, special offers, and retail products to increase sales.
- Ensure accurate logging of visitors, contractors, and guest passes.
- Participate in relevant training to enhance your skills and knowledge.
**Requirements**
- Warm personality and natural organizational skills.
- Flexible schedule and ability to work weekends and holidays.
- Proven experience in a receptionist or customer service role, preferably in the hospitality industry.
- Proficiency in using booking systems and basic computer skills.
**What We Offer**
- 28 days annual leave increasing with tenure.
- Free gym membership and discounted meals and beverages.
- Complimentary gym membership for another person after two years of service.
- Career and personal development training.
- Mental health and wellbeing support.
**Salary**: The estimated salary for this role is £11.44 per hour based on 16 hours of work per week.
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