Customer Service Ambassador
6 days ago
We are seeking a dedicated and customer-focused Food and Beverage Team Member to join our team at Heeton Concept Hotels. As a key member of our hospitality team, you will play a vital role in ensuring the restaurant and bar operate efficiently and profitably while maintaining their reputation and ethos.
Your Key Responsibilities:- Welcome guests, recommend food and drink, and help keep service on-track and up to standard.
- Be the face of the outlet, communicating with the kitchen and guests to ensure a smooth and memorable experience.
- Have a visible presence within the outlet to respond to customer requests and queries promptly and effectively.
- Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
- Maintain clean and orderly restaurant areas at all times.
- Ensure accurate billing.
- Demonstrate perfect knowledge of all-menu items and daily specials.
- Prepare dishes according to recipe cards, ensuring a consistent food offering.
- Maintain high standards of personal hygiene and presentation at all times.
- Work safely and tidily, reporting any hazards or incidents to management.
The estimated annual salary for this position is £25,000 - £30,000, depending on experience.
Job Description:This is a full-time position requiring flexibility and ability to work varying shifts. The successful candidate will have excellent communication and interpersonal skills, be able to multitask, and work well under pressure.
Required Skills and Qualifications:- Excellent customer service skills.
- Hospitality experience is advantageous.
- Fluent English language skills are required.
- Flexible working shifts are essential.
- Ability to multi-skill and support other hotel areas is necessary.
- Service-based annual leave (increasing up to 5 extra days).
- Voluntary Medi-cash Scheme.
- Employee & Friends/Family discounted rates at Heeton-operated hotels and Hilton Go.
- Life Assurance, Income Protection, and Employee Assistance Schemes.
- Referral scheme.
- Excellent career opportunities in an expanding company.
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards.
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, and more.
- On-site parking.
Please note that all applicants must be eligible to live and work in the UK and provide documented evidence of eligibility as part of the recruitment process.
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