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Customer Service Representative

2 months ago

Leeds, Leeds, United Kingdom CBRE Full time

Job Summary:

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.

Key Responsibilities:

  • Provides customer service by answering incoming service requests, via various channels, from all business units on facility-related issues.
  • Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
  • Responds to customer inquiries and concerns. Follows up with customers to ensure customer satisfaction.
  • Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
  • Contacts customers for additional information and communicates the steps in the work order process.
  • Runs, reviews, and distributes various customer service reports as necessary.
  • May generate and dispatch service request work orders for completion by vendors.
  • May assist with the training of new hires and temporary employees on CMMS, customer service database, and other related procedures.
  • Provides informal assistance such as technical guidance and/or training to co-workers.

Supervisory Responsibilities:

None