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Customer Service Representative

2 months ago

Leeds, Leeds, United Kingdom MYINTERNALRECRUITER LTD Full time

About the Role

As a Customer Service Advisor at MYINTERNALRECRUITER LTD, you will be the primary point of contact for customers and clients seeking information about their orders and any other queries or concerns.

Key Responsibilities

  • Manage the customer service inbox and ensure all customers receive a correct response within the specified Service Level Agreement (SLA).
  • Provide exceptional customer service to our clients, addressing their inquiries and resolving issues in a timely and professional manner.
  • Communicate with senior management to keep them informed of trends and issues reported by clients.
  • Process orders, exchanges, refunds, and handle faulty items in a efficient and accurate manner.
  • Collaborate with the Operations & Warehouse manager to stay up-to-date with client communications and ensure seamless order fulfillment.
  • Keep clients informed about the status of their orders at all times.

Requirements

  • Minimum 1 year of experience in customer service.