Current jobs related to Customer Service Team Lead - Leeds, Leeds - Avature
-
Customer Service Team Lead
1 week ago
Leeds, Leeds, United Kingdom World Duty Free - WDF Full timeJob Title: Customer Service Team LeadJob Summary: We are seeking a highly motivated and experienced Customer Service Team Lead to join our team at World Duty Free. As a Customer Service Team Lead, you will be responsible for leading and developing a team of customer service representatives to achieve sales targets and deliver exceptional customer service...
-
Customer Service Team Lead
2 weeks ago
Leeds, Leeds, United Kingdom Permanent Futures Full timeCustomer Service Team LeadWe are seeking a highly skilled Customer Service Team Lead to join our team at Permanent Futures. As a key member of our service department, you will play a vital role in ensuring exceptional customer experiences and driving business growth.The ideal candidate will have prior experience in customer support, sales, or project...
-
Customer Service Team Lead
2 weeks ago
Leeds, Leeds, United Kingdom Permanent Futures Full timeCustomer Service Team LeadWe are seeking a highly skilled Customer Service Team Lead to join our team at Permanent Futures. As a key member of our service department, you will play a vital role in ensuring exceptional customer experiences and driving business growth.The ideal candidate will have prior experience in customer support, sales, or project...
-
Customer Service Team Lead
4 weeks ago
Leeds, Leeds, United Kingdom Permanent Futures Full timeCustomer Service Team LeadWe are seeking a highly skilled Customer Service Team Lead to join our team at Permanent Futures. As a key member of our service department, you will play a vital role in ensuring exceptional customer experiences and driving business growth.The ideal candidate will have prior experience in customer support, sales, or project...
-
Customer Service Team Lead
4 weeks ago
Leeds, Leeds, United Kingdom Permanent Futures Full timeCustomer Service Team LeadWe are seeking a highly skilled Customer Service Team Lead to join our team at Permanent Futures. As a key member of our service department, you will play a vital role in ensuring exceptional customer experiences and driving business growth.The ideal candidate will have prior experience in customer support, sales, or project...
-
Customer Service Team Lead
3 weeks ago
Leeds, Leeds, United Kingdom World Duty Free - WDF Full timeJob Title: Customer Service LeaderJob Summary:We are seeking a highly motivated and experienced Customer Service Leader to join our team at World Duty Free - WDF. As a Customer Service Leader, you will be responsible for leading and developing a team of customer service representatives to deliver exceptional customer experiences.Key Responsibilities:Lead and...
-
Customer Service Team Lead
3 weeks ago
Leeds, Leeds, United Kingdom World Duty Free - WDF Full timeJob Title: Customer Service LeaderJob Summary:We are seeking a highly motivated and experienced Customer Service Leader to join our team at World Duty Free - WDF. As a Customer Service Leader, you will be responsible for leading and developing a team of customer service representatives to deliver exceptional customer experiences.Key Responsibilities:Lead and...
-
Customer Service Team Lead
4 weeks ago
Leeds, Leeds, United Kingdom World Duty Free - WDF Full timeJob Title: Customer Service LeaderJob Summary:We are seeking a highly motivated and experienced Customer Service Leader to join our team at World Duty Free - WDF. As a Customer Service Leader, you will be responsible for leading and developing a team of customer service representatives to deliver exceptional customer experiences in our stores.Key...
-
Customer Service Team Lead
6 days ago
Leeds, Leeds, United Kingdom Office Angels Full timeCustomer Service ManagerAre you ready to take the lead and make a mark in the Luxury Retail industry? Our client, a leading player in the market, is seeking a Customer Service Manager to join their vibrant, outgoing and friendly team.Key Responsibilities:Lead and manage the Customer Service team, ensuring their progression, development, and adherence to...
-
Customer Service Team Lead
2 weeks ago
Leeds, Leeds, United Kingdom World Duty Free - WDF Full timeJob Title: Customer Service LeaderJob Summary:We are seeking a highly motivated and experienced Customer Service Leader to join our team at World Duty Free - WDF. As a key member of our management team, you will be responsible for leading and developing a high-performing team to deliver exceptional customer service and sales results.Key Responsibilities:Lead...
-
Customer Service Team Lead
2 weeks ago
Leeds, Leeds, United Kingdom World Duty Free - WDF Full timeJob Title: Customer Service LeaderJob Summary:We are seeking a highly motivated and experienced Customer Service Leader to join our team at World Duty Free - WDF. As a key member of our management team, you will be responsible for leading and developing a high-performing team to deliver exceptional customer service and sales results.Key Responsibilities:Lead...
-
Customer Service Team Lead
3 weeks ago
Leeds, Leeds, United Kingdom World Duty Free - WDF Full timeJob Title: Customer Service LeaderJob Summary:We are seeking a highly motivated and experienced Customer Service Leader to join our team at World Duty Free - WDF. As a key member of our management team, you will be responsible for leading and developing a high-performing team to deliver exceptional customer service experiences in our stores.Key...
-
Customer Service Team Lead
3 weeks ago
Leeds, Leeds, United Kingdom World Duty Free - WDF Full timeJob Title: Customer Service LeaderJob Summary:We are seeking a highly motivated and experienced Customer Service Leader to join our team at World Duty Free - WDF. As a key member of our management team, you will be responsible for leading and developing a high-performing team to deliver exceptional customer service experiences in our stores.Key...
-
Customer Service Team Lead
4 weeks ago
Leeds, Leeds, United Kingdom Next Full timeJob Title: Customer Service Team ManagerWe are seeking an experienced Customer Service Team Manager to join our team at Next. As a key member of our customer service team, you will be responsible for leading, coaching, and motivating a team to deliver outstanding customer service.Key Responsibilities:Lead and manage a team of customer service representatives...
-
Customer Service Team Lead
4 weeks ago
Leeds, Leeds, United Kingdom Next Full timeJob Title: Customer Service Team ManagerWe are seeking an experienced Customer Service Team Manager to join our team at Next. As a key member of our customer service team, you will be responsible for leading, coaching, and motivating a team to deliver outstanding customer service.Key Responsibilities:Lead and manage a team of customer service representatives...
-
Customer Service Team Lead
4 weeks ago
Leeds, Leeds, United Kingdom World Duty Free - WDF Full timeJob Title: Customer Service LeaderJob Summary:We are seeking a highly motivated and experienced Customer Service Leader to join our team at World Duty Free - WDF. As a key member of our leadership team, you will be responsible for leading and developing a high-performing team to deliver exceptional customer service experiences.Key Responsibilities:Lead and...
-
Customer Service Team Lead
4 weeks ago
Leeds, Leeds, United Kingdom World Duty Free - WDF Full timeJob Title: Customer Service LeaderJob Summary:We are seeking a highly motivated and experienced Customer Service Leader to join our team at World Duty Free - WDF. As a key member of our leadership team, you will be responsible for leading and developing a high-performing team to deliver exceptional customer service experiences.Key Responsibilities:Lead and...
-
Customer Service Team Lead
4 weeks ago
Leeds, Leeds, United Kingdom World Duty Free - WDF Full timeJob Title: Customer Service LeaderJob Summary:We are seeking a highly motivated and experienced Customer Service Leader to join our team at World Duty Free - WDF. As a key member of our leadership team, you will be responsible for leading and developing a high-performing team to deliver exceptional customer service experiences.Key Responsibilities:Lead and...
-
Customer Service Team Lead
4 weeks ago
Leeds, Leeds, United Kingdom World Duty Free - WDF Full timeJob Title: Customer Service LeaderJob Summary:We are seeking a highly motivated and experienced Customer Service Leader to join our team at World Duty Free - WDF. As a key member of our leadership team, you will be responsible for leading and developing a high-performing team to deliver exceptional customer service experiences.Key Responsibilities:Lead and...
-
Customer Service Team Lead
3 weeks ago
Leeds, Leeds, United Kingdom World Duty Free - WDF Full timeJob Title: Customer Service LeaderJob Summary:We are seeking a highly motivated and experienced Customer Service Leader to join our team at World Duty Free - WDF. As a key member of our leadership team, you will be responsible for leading and developing a high-performing team to deliver exceptional customer service experiences.Key Responsibilities:Lead and...
Customer Service Team Lead
2 months ago
Job Summary
Maximus is a global organization that specializes in providing health and employment services to millions of people every year. As a key member of our team, you will play a critical role in delivering high-quality services that have a profound impact on people's lives.
Key Responsibilities
- Provide exceptional customer service, assisting with customer inquiries and complaints, while overseeing a team of customer service advisors.
- Coach, develop, and motivate the team, monitoring their performance on a daily, weekly, and monthly basis to ensure all personal targets are being achieved in accordance with our Quality Management System.
- Undertake one-on-one meetings, appraisals, and comply with HR procedures in accordance with company policy.
- Ensure adequate resources are available to meet customer and contract needs.
- Set and meet performance targets for speed, efficiency, sales, and quality.
- Manage the daily running of your team within a busy contact center environment.
- Liaise with supervisors, other team leaders, team members, contract managers, external customers, and other colleagues to gather information and resolve issues.
- Follow our Quality Management System to improve quality and minimize errors.
- Review the performance of staff, identify training needs, and plan training sessions.
- Handle complex customer complaints or inquiries.
- Organize staffing, including shift patterns and planning the number of employees required to meet demand.
- Improve performance by raising efficiency.
- Manage compliance with HR policies for contact center staff.
- Ensure the office is adequately prepared and organized for the arrival of employees and any visitors.
- Report findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place.
- Operate in compliance with all company policy & procedures, HR best practice, and relevant regulations required.
- Deliver a telephone and/or online-based service.
- Be IT literate with full working knowledge of MS Office Suite planning and coordinating.
- Coach & develop staff.
EEO Statement
Maximus is committed to developing, maintaining, and supporting a culture of diversity, equity, and inclusion throughout the recruitment process.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention, and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job.
