Customer Service Operations Lead

6 days ago


Leeds, Leeds, United Kingdom Sewell Wallis Full time

Sewell Wallis is seeking a seasoned professional to fill the role of Senior Customer Service Planner. Our client, a well-established company in the South Leeds area, requires an individual with expertise in leading a customer service team.

Key Responsibilities:

  • Oversee and coordinate a team of planners, providing critical process training as needed.
  • Liaise with the senior customer service advisor to adjust daily task loads and ensure the operational support team can meet requirements.
  • Drive efficiency within the operational support department by fostering a collaborative team environment.
  • Develop and implement new processes to improve the end-to-end customer experience.

Requirements:

  • Proven track record of delivering exceptional customer service.
  • Leadership skills to oversee a small team.


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