Current jobs related to Customer Experience Lead - Leeds, Leeds - University of Leeds

  • Customer Experience Centre Lead

    2 days ago

    Leeds, Leeds, United Kingdom Yorkshire Housing Full time

    Customer Experience Centre LeadYorkshire Housing is seeking a seasoned leader to manage our Customer Experience Centre. As a key member of our leadership team, you'll oversee the day-to-day operations, ensuring exceptional customer service delivery.Key ResponsibilitiesProactively manage and support a large team in delivering high-quality customer...

  • Head of Customer Experience

    3 weeks ago

    Leeds, Leeds, United Kingdom Network Rail Full time

    About the RoleWe are seeking a highly experienced and skilled professional to lead our customer experience strategy for the North and East Route. As Head of Customer, you will be responsible for delivering excellence in the quality of service provided for passengers, leading cross-functional teams to improve customer service, and championing the cause of...

  • Head of Customer Experience

    3 weeks ago

    Leeds, Leeds, United Kingdom Network Rail Full time

    About the RoleWe are seeking a highly experienced and skilled professional to lead our customer experience strategy for the North and East Route. As Head of Customer, you will be responsible for delivering excellence in the quality of service provided for passengers, leading cross-functional teams to improve customer service, and championing the cause of...

  • Head of Customer Experience

    3 weeks ago

    Leeds, Leeds, United Kingdom Network Rail Full time

    About the RoleWe are seeking a highly experienced and skilled professional to lead our customer experience strategy for the North and East Route. As Head of Customer, you will be responsible for delivering excellence in the quality of service provided for passengers, leading cross-functional teams to improve customer service, and championing the cause of...

  • Head of Customer Experience

    3 weeks ago

    Leeds, Leeds, United Kingdom Network Rail Full time

    About the RoleWe are seeking a highly experienced and skilled professional to lead our customer experience strategy for the North and East Route. As Head of Customer, you will be responsible for delivering excellence in the quality of service provided for passengers, leading cross-functional teams to improve customer service, and championing the cause of...

  • Customer Experience Manager

    2 weeks ago

    Leeds, Leeds, United Kingdom Fruition IT Resources Limited Full time

    Customer Support ManagerFruition IT Resources Limited is seeking a skilled Customer Support Manager to join their team. This is a hybrid role based in Leeds, with a salary of up to £35,000.The successful candidate will be responsible for leading a team of technical support specialists and championing the customer experience on the company's bespoke software...

  • Customer Experience Manager

    2 weeks ago

    Leeds, Leeds, United Kingdom Fruition IT Full time

    Job Title: Bespoke Software Platform Support ManagerFruition IT is seeking a skilled Bespoke Software Platform Support Manager to join their team. The ideal candidate will have experience in leading technical support teams and driving continuous improvement in customer experience.Key Responsibilities:Own and champion the customer experience/support...

  • Head of Customer Experience

    4 weeks ago

    Leeds, Leeds, United Kingdom Network Rail Full time

    About the RoleWe are seeking a highly experienced and skilled professional to lead our customer experience strategy for the North and East Route. As Head of Customer, you will be responsible for delivering excellence in the quality of service provided for passengers, leading cross-functional teams to improve customer service, and championing the cause of...

  • Head of Customer Experience

    4 weeks ago

    Leeds, Leeds, United Kingdom Network Rail Full time

    About the RoleWe are seeking a highly experienced and skilled professional to lead our customer experience strategy for the North and East Route. As Head of Customer, you will be responsible for delivering excellence in the quality of service provided for passengers, leading cross-functional teams to improve customer service, and championing the cause of...

  • Customer Experience Director

    1 month ago

    Leeds, Leeds, United Kingdom Centrica Plc Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our Customer Experience team in Digital Technology Services. As a key member of our cross-functional team, you will be responsible for driving service excellence and delivering exceptional customer experiences.Key ResponsibilitiesLead the operation of a modern user-centric...

  • Customer Experience Director

    1 month ago

    Leeds, Leeds, United Kingdom Centrica Plc Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our Customer Experience team in Digital Technology Services. As a key member of our cross-functional team, you will be responsible for driving service excellence and delivering exceptional customer experiences.Key ResponsibilitiesLead the operation of a modern user-centric...

  • Customer Experience Specialist

    2 weeks ago

    Leeds, Leeds, United Kingdom Sweet Squared Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our Customer Care department, you will be responsible for delivering exceptional customer service and support to our customers nationwide.The ideal candidate will have a passion for the hair and beauty...

  • Head of Customer Experience

    3 weeks ago

    Leeds, Leeds, United Kingdom Page Personnel Sales Full time

    About Our ClientPage Group is proud to be partnering with a leading business that is seeking a highly skilled Head of Contact Centre to join their Senior Leadership team.This innovative and forward-thinking company is looking for a strategic leader who can drive customer experience excellence across the organization.Job DescriptionLead Customer Experience...

  • Head of Customer Experience

    3 weeks ago

    Leeds, Leeds, United Kingdom Page Personnel Sales Full time

    About Our ClientPage Group is proud to be partnering with a leading business that is seeking a highly skilled Head of Contact Centre to join their Senior Leadership team.This innovative and forward-thinking company is looking for a strategic leader who can drive customer experience excellence across the organization.Job DescriptionLead Customer Experience...

  • Hospitality Operations Manager

    3 weeks ago

    Leeds, Leeds, United Kingdom Stadium Experience Full time

    Lead Hospitality Operations at Stadium ExperienceWe are seeking a seasoned hospitality professional to join our team as a Hospitality Operations Manager at Stadium Experience. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences across our venue.Main Responsibilities:Manage day-to-day hospitality...

  • Hospitality Operations Manager

    3 weeks ago

    Leeds, Leeds, United Kingdom Stadium Experience Full time

    Lead Hospitality Operations at Stadium ExperienceWe are seeking a seasoned hospitality professional to join our team as a Hospitality Operations Manager at Stadium Experience. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences across our venue.Main Responsibilities:Manage day-to-day hospitality...

  • Head of Customer Experience

    2 months ago

    Leeds, Leeds, United Kingdom Page Personnel Sales Full time

    {"Job Title": "Head of Commercial Management", "Job Description": "About Our ClientPage Group is proud to be working in partnership with a leading business that is seeking a new Head of Commercial Management. Our client is a forward-thinking organization that is committed to delivering exceptional customer experiences.Key ResponsibilitiesDevelop and...

  • Head of Customer Experience

    2 months ago

    Leeds, Leeds, United Kingdom Page Personnel Sales Full time

    {"Job Title": "Head of Commercial Management", "Job Description": "About Our ClientPage Group is proud to be working in partnership with a leading business that is seeking a new Head of Commercial Management. Our client is a forward-thinking organization that is committed to delivering exceptional customer experiences.Key ResponsibilitiesDevelop and...

  • Customer Experience Leader

    3 weeks ago

    Leeds, Leeds, United Kingdom Aesop Full time

    Store Manager OpportunityAesop is seeking a highly skilled and motivated Store Manager to lead our new signature space in Aesop Leeds. As a key member of our team, you will be responsible for driving sales growth, developing and implementing effective sales strategies, and creating a positive and inclusive customer experience.Key ResponsibilitiesLead and...

  • Customer Experience Leader

    3 weeks ago

    Leeds, Leeds, United Kingdom Aesop Full time

    Store Manager OpportunityAesop is seeking a highly skilled and motivated Store Manager to lead our new signature space in Aesop Leeds. As a key member of our team, you will be responsible for driving sales growth, developing and implementing effective sales strategies, and creating a positive and inclusive customer experience.Key ResponsibilitiesLead and...

Customer Experience Lead

2 months ago

Leeds, Leeds, United Kingdom University of Leeds Full time

Job Summary

The University of Leeds is seeking a highly skilled and experienced Library Customer Services Manager to join our team. As a key member of our library staff, you will be responsible for providing exceptional customer service and leading a team of customer service representatives.

Key Responsibilities

  • Lead a team of customer service representatives to provide high-quality customer service to students, staff, and visitors.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Collaborate with other library teams to ensure seamless delivery of services and support.
  • Manage customer complaints and issues in a professional and timely manner.
  • Contribute to the development of library policies and procedures.

Requirements

  • Excellent communication and interpersonal skills.
  • Previous experience in a customer-facing role, preferably in a fast-paced environment.
  • Ability to work effectively in a team and lead by example.
  • Strong problem-solving and decision-making skills.
  • Knowledge of library services and operations.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.
  • Access to a range of employee benefits, including health and wellbeing programs.

About Us

The University of Leeds is a world-leading research-intensive university, with a strong commitment to academic excellence and student success. We are proud to be a diverse and inclusive community, with a global reputation for innovation and impact.