Customer Experience Centre Lead

4 weeks ago


Leeds, Leeds, United Kingdom Yorkshire Housing Full time

Customer Experience Centre Lead

Yorkshire Housing is seeking a seasoned leader to manage our Customer Experience Centre. As a key member of our leadership team, you'll oversee the day-to-day operations, ensuring exceptional customer service delivery.

Key Responsibilities

  • Proactively manage and support a large team in delivering high-quality customer service.
  • Identify areas for improvement and implement process changes to enhance service delivery.
  • Collaborate with cross-functional teams to drive business growth and meet strategic objectives.
  • Develop and maintain relationships with internal and external stakeholders.

Requirements

  • Proven experience in a contact centre or customer-facing role, with a track record of driving operational excellence.
  • Strong leadership and coaching skills, with the ability to motivate and develop a remote team.
  • Excellent IT skills and proficiency in using Excel, Word, and multiple systems.
  • Target-driven and able to work under pressure, with a focus on delivering results.

What We Offer

Yorkshire Housing provides a competitive salary, 25 days annual leave (rising to 30 days), and a comprehensive reward package, including a cash plan, retail discounts, and a pension scheme with employer matching contributions.

Our people's health and wellbeing is a top priority, with access to wellbeing support, including fitness classes, GP services, and counselling sessions.

We're committed to building a diverse and inclusive workplace, reflecting the communities we serve.

Apply Now



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