Sales and Customer Experience Lead

6 days ago


Leeds, Leeds, United Kingdom Woodlands Home & Garden Group Full time

Are you a driven and experienced professional looking for a challenging role? Woodlands Home & Garden Group is seeking an exceptional Sales and Customer Experience Lead to lead our sales and customer service teams. As a key member of our management team, you will be responsible for overseeing sales and customer service channels, ensuring that phone sales, customer service levels, and KPIs are met and exceeded.

The ideal candidate will have a proven track record of success in sales and customer service, with a strong focus on customer satisfaction and retention. You will develop a comprehensive strategy for the sales and customer service channel, focusing on sales initiatives, service level processes, HR management, and scalable growth. The salary for this position is approximately £62,000 per annum, based on industry standards and location.

You will drive sales activity to maximise commercial opportunities and contribute to profitability. Key responsibilities include managing and growing new and existing customer activity through various channels, ensuring prompt and professional responses to sales leads, quotes, and inbound to maximise sales and service performance. You will also develop and maintain a comprehensive customer database, supported by activity reports and analysis.

The role requires strong leadership and people management ability, as well as a growth mindset and willingness to deliver results. You will collaborate with IT and other departments to enhance internal systems for better data processing, ordering, sales analysis, reporting, and customer service levels. A competitive benefits package includes 28 days holiday (inclusive of bank holidays) and length of service increase, holiday purchase scheme (up to 5 extra holiday days per year), and employee ownership trust - annual tax-efficient bonus.

Benefits:

  • 28 days holiday (inclusive of bank holidays) and length of service increase
  • Holiday purchase scheme (up to 5 extra holiday days per year)
  • Generous staff discount on DIY store products and garden buildings
  • Internal reward & recognition scheme
  • Employee Ownership Trust - Annual Tax Efficient Bonus

Skill and qualifications required include proven experience in managing sales and customer service teams, strong strategic planning and execution skills, ability to drive sales and maximise commercial opportunities, strong leadership and people management ability, growth mindset, can-do attitude, and willingness to deliver results.



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