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Store Team Lead

1 month ago

Leeds, Leeds, United Kingdom Greggs plc Full time

**Job Summary**

At Greggs plc, we're looking for a highly skilled Store Team Lead to join our team as a Customer Experience Manager. This is an exciting opportunity to lead and motivate your team to deliver exceptional customer service in a fast-paced retail environment.

**Key Responsibilities:**

  • Lead the team to deliver high-quality customer experiences across all sales channels, including in-store, delivery, Click & Collect, and drive-thru.
  • Maintain excellent standards of customer service, ensuring that every customer has a positive experience when shopping with us.
  • Recruit, train, develop, and engage colleagues to achieve amazing results and maintain high levels of performance.
  • Manage wage controls, waste controls, and customer service standards to ensure optimal efficiency and profitability.
  • Contribute to the overall success of the store by rolling up your sleeves and getting involved in food preparation and serving customers.
  • Ensure the store is clean, well-stocked, and welcoming, maintaining a high level of presentation at all times.

**Benefits Package:

We offer a comprehensive benefits package, including:

  • A competitive salary (estimated £35,000 - £40,000 per annum)
  • Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
  • Free hot drinks while on shift
  • Paid breaks to recharge your batteries
  • Holiday entitlement that grows as your career grows with us
  • Colleague share plans to help you invest and save for your future
  • Pension scheme to help you plan for your future
  • Confidential employee assistance helpline to support your wellbeing
  • Long service awards celebrating key milestones in your career
  • Savings and discounts across a wide range of your favourite brands and retailers

**Requirements:**

We're looking for a motivated and experienced individual with a track record of delivering excellent customer service in a fast-paced retail environment. If you have a passion for leading teams and driving results, this could be the perfect opportunity for you.