Head of Customer Experience

2 months ago

Leeds, Leeds, United Kingdom Page Personnel Sales Full time
{"Job Title": "Head of Commercial Management", "Job Description": "About Our Client

Page Group is proud to be working in partnership with a leading business that is seeking a new Head of Commercial Management. Our client is a forward-thinking organization that is committed to delivering exceptional customer experiences.

Key Responsibilities
  • Develop and implement a customer-centric strategy to drive business growth and improve customer satisfaction.
  • Collaborate with the business technology team to optimize the use of the CRM system and achieve positive outcomes for customers.
  • Lead the development of operational strategies and align KPIs across the department to achieve overall business objectives.
  • Manage 3rd party supplier relationships and hold them accountable for meeting contractual agreements.
  • Work with the finance function to manage the P&L, resourcing profile, and financial forecasting.
  • Drive continuous improvement activities across the operations and create a culture of innovation.
  • Hold regular customer operations management meetings to evaluate progress and business strategy.
  • Engage in cross-departmental collaboration to identify and address potential issues.
  • Leverage MI reporting to interpret data and drive improvements accordingly.
  • Develop key stakeholder relationships across the wider business.
Requirements
  • Experience managing a similar customer operation or contact centre function.
  • Experience in a regulated environment.
  • Management of 3rd party relationships.
  • Strong commercial and financial acumen.
What's on Offer

This is a fantastic opportunity to join a growing business as their new Head of Commercial Management. The role offers a salary of up to £65,000 plus bonus and excellent company benefits.

", "Language Code": "en-US"}

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