Head of Customer Experience
15 hours ago
Page Group is proud to be partnering with a leading business that is seeking a highly skilled Head of Contact Centre to join their Senior Leadership team.
This innovative and forward-thinking company is looking for a strategic leader who can drive customer experience excellence across the organization.
Job DescriptionKey Responsibilities- Develop and implement a customer-centric strategy to drive business growth and improve customer satisfaction.
- Collaborate with the business technology team to optimize the use of the CRM system and achieve positive outcomes for customers.
- Lead the development of operational strategies and align KPIs across the department to achieve overall business objectives.
- Manage 3rd party supplier relationships and ensure they meet contractual agreements.
- Work closely with the finance function to manage the P&L, resourcing profile, and financial forecasting.
- Drive continuous improvement activities across the operations and create a culture of innovation.
- Hold regular customer operations management meetings to evaluate progress and business strategy.
- Engage in cross-departmental collaboration to identify and address potential issues.
- Leverage MI reporting to interpret data and drive improvements accordingly.
- Develop key stakeholder relationships across the wider business.
- Proven experience managing a similar Customer Operation/Contact Centre function.
- Experience in a regulated environment.
- Management of 3rd party relationships.
- Strong commercial and financial acumen.
This is a fantastic opportunity to join a growing Leeds-based business as their new Head of Contact Centre.
The role offers a salary of up to £65,000 plus bonus and excellent company benefits.
-
Head of Customer Experience
1 week ago
Leeds, Leeds, United Kingdom Page Personnel Sales Full time{"Job Title": "Head of Commercial Management", "Job Description": "About Our ClientPage Group is proud to be working in partnership with a leading business that is seeking a new Head of Commercial Management. Our client is a forward-thinking organization that is committed to delivering exceptional customer experiences.Key ResponsibilitiesDevelop and...
-
Head of Customer Experience
1 week ago
Leeds, Leeds, United Kingdom Page Personnel Sales Full time{"Job Title": "Head of Commercial Management", "Job Description": "About Our ClientPage Group is proud to be working in partnership with a leading business that is seeking a new Head of Commercial Management. Our client is a forward-thinking organization that is committed to delivering exceptional customer experiences.Key ResponsibilitiesDevelop and...
-
Head of Customer Experience
2 weeks ago
Leeds, Leeds, United Kingdom Marmion Full timeAbout the RoleMarmion is seeking a seasoned professional to lead our customer success team as the Head of Customer Experience. As a strategic leader, you will be responsible for overseeing the day-to-day aspects of the customer success team, ensuring that all customers receive top-tier, value-based service and support.Key ResponsibilitiesCustomer Success...
-
Head of Customer Experience
2 weeks ago
Leeds, Leeds, United Kingdom Marmion Full timeAbout the RoleMarmion is seeking a seasoned professional to lead our customer success team as the Head of Customer Experience. As a strategic leader, you will be responsible for overseeing the day-to-day aspects of the customer success team, ensuring that all customers receive top-tier, value-based service and support.Key ResponsibilitiesCustomer Success...
-
Customer Experience Lead
2 weeks ago
Leeds, Leeds, United Kingdom University of Leeds Full timeJob SummaryThe University of Leeds is seeking a highly skilled and experienced Library Customer Services Manager to join our team. As a key member of our library staff, you will be responsible for providing exceptional customer service and leading a team of customer service representatives.Key ResponsibilitiesLead a team of customer service representatives...
-
Customer Experience Lead
2 weeks ago
Leeds, Leeds, United Kingdom University of Leeds Full timeJob SummaryThe University of Leeds is seeking a highly skilled and experienced Library Customer Services Manager to join our team. As a key member of our library staff, you will be responsible for providing exceptional customer service and leading a team of customer service representatives.Key ResponsibilitiesLead a team of customer service representatives...
-
Customer Experience Director
2 weeks ago
Leeds, Leeds, United Kingdom Marmion Full timeJob DescriptionMarmion is seeking a seasoned professional to lead our customer success team as the Head of Customer Success and Growth. As a key member of our senior management team, you will be responsible for overseeing and optimizing the day-to-day aspects of our customer success operations, ensuring that all customers receive top-tier, value-based...
-
Director of Customer Experience
2 weeks ago
Leeds, Leeds, United Kingdom Cortland Full timeJob SummaryCortland is seeking a highly skilled and experienced professional to fill the role of Head of Property Support. This position will play a crucial role in ensuring the company continues to deliver exceptional customer service to its clients, residents, and associates.Key ResponsibilitiesProvide leadership and management to the Property Support...
-
Director of Customer Experience
2 weeks ago
Leeds, Leeds, United Kingdom Cortland Full timeJob SummaryCortland is seeking a highly skilled and experienced professional to fill the role of Head of Property Support. This position will play a crucial role in ensuring the company continues to deliver exceptional customer service to its clients, residents, and associates.Key ResponsibilitiesProvide leadership and management to the Property Support...
-
Knitwear and Jersey Designer
2 weeks ago
Leeds, Leeds, United Kingdom Head Office Full timeAbout the RoleWe are seeking a highly skilled and experienced Knitwear and Jersey Designer to join our team at Ben Sherman Head Office. As a key member of our design team, you will be responsible for designing and developing seasonal ranges of knitwear and jersey products that reflect the brand's DNA and aesthetic.Key ResponsibilitiesWork closely with the...
-
Knitwear and Jersey Designer
2 weeks ago
Leeds, Leeds, United Kingdom Head Office Full timeAbout the RoleWe are seeking a highly skilled and experienced Knitwear and Jersey Designer to join our team at Ben Sherman Head Office. As a key member of our design team, you will be responsible for designing and developing seasonal ranges of knitwear and jersey products that reflect the brand's DNA and aesthetic.Key ResponsibilitiesWork closely with the...
-
Infrastructure Lead
2 weeks ago
Leeds, Leeds, United Kingdom Head Resourcing Full timeJob OpportunityHybrid Work ArrangementSalary: Up to £73,000Job SummaryHead Resourcing is partnering with a financial services client in Leeds to hire a Lead Modern Workplace Engineer. This role involves designing, developing, implementing, and maintaining the client's Microsoft 365, Azure, and on-premise infrastructure.Key ResponsibilitiesDesign and...
-
Infrastructure Lead
2 weeks ago
Leeds, Leeds, United Kingdom Head Resourcing Full timeJob OpportunityHybrid Work ArrangementSalary: Up to £73,000Job SummaryHead Resourcing is partnering with a financial services client in Leeds to hire a Lead Modern Workplace Engineer. This role involves designing, developing, implementing, and maintaining the client's Microsoft 365, Azure, and on-premise infrastructure.Key ResponsibilitiesDesign and...
-
Customer Experience Specialist
1 hour ago
Leeds, Leeds, United Kingdom PHMG Full time £55,000## About PHMG PHMG is a global leader in audio branding, serving over 37,000 clients across 50+ countries. We help businesses elevate their brand and customer experience by embracing the power of sound. ## Our Mission We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results. Our team is passionate...
-
Customer Experience Specialist
4 hours ago
Leeds, Leeds, United Kingdom PHMG Full time £55,000## About PHMG PHMG is a global leader in audio branding, serving over 37,000 clients across 50+ countries. We help businesses elevate their brand and customer experience by embracing the power of sound. ## Our Mission We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results. Our team is passionate...
-
Customer Experience Specialist
37 minutes ago
Leeds, Leeds, United Kingdom PHMG Full time £55,000## About PHMG PHMG is a global leader in audio branding, serving over 37,000 clients across 50+ countries. We help businesses elevate their brand and customer experience by embracing the power of sound. ## Our Mission We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results. Our team is passionate...
-
Head of Employee Experience
20 hours ago
Leeds, Leeds, United Kingdom Tide Partnership Full time{"title": "Head of Employee Experience", "content": "Job SummaryTide Partnership is seeking a seasoned HR leader to drive employee engagement and experience strategy across multiple sites. As the Head of Employee Experience, you will be instrumental in developing and delivering a comprehensive employee experience strategy that prioritizes equity, diversity,...
-
Head of Employee Experience
18 hours ago
Leeds, Leeds, United Kingdom Tide Partnership Full time{"title": "Head of Employee Experience", "content": "Job SummaryTide Partnership is seeking a seasoned HR leader to drive employee engagement and experience strategy across multiple sites. As the Head of Employee Experience, you will be instrumental in developing and delivering a comprehensive employee experience strategy that prioritizes equity, diversity,...
-
Knitwear and Jersey Designer
1 week ago
Leeds, Leeds, United Kingdom Head Office Full timeJob Title: Knitwear and Jersey DesignerWe are seeking a talented and experienced Knitwear and Jersey Designer to join our team at Ben Sherman Head Office. As a key member of our design team, you will be responsible for designing and developing seasonal ranges of knitwear and jersey products that reflect the brand's DNA and aesthetic.Key...
-
Knitwear and Jersey Designer
1 week ago
Leeds, Leeds, United Kingdom Head Office Full timeJob Title: Knitwear and Jersey DesignerWe are seeking a talented and experienced Knitwear and Jersey Designer to join our team at Ben Sherman Head Office. As a key member of our design team, you will be responsible for designing and developing seasonal ranges of knitwear and jersey products that reflect the brand's DNA and aesthetic.Key...