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Director of Customer Experience

2 months ago

Leeds, Leeds, United Kingdom Cortland Full time

Job Summary

Cortland is seeking a highly skilled and experienced professional to fill the role of Head of Property Support. This position will play a crucial role in ensuring the company continues to deliver exceptional customer service to its clients, residents, and associates.

Key Responsibilities

  • Provide leadership and management to the Property Support team, ensuring they are equipped to deliver first-class customer service.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Collaborate with the Facilities Management team to ensure seamless communication and resolution of customer issues.
  • Monitor and track key performance indicators (KPIs) to measure team performance and identify areas for improvement.
  • Develop and maintain processes to ensure compliance with regulatory requirements and company policies.
  • Provide training and development opportunities to team members to enhance their skills and knowledge.
  • Build and maintain strong relationships with clients, residents, and associates to ensure their needs are met and exceeded.

Requirements

  • Proven experience in block property management or a related field.
  • Excellent leadership and management skills, with the ability to motivate and inspire team members.
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients, residents, and associates.
  • Ability to analyze data and identify areas for improvement.
  • Strong problem-solving skills, with the ability to think critically and make sound decisions.
  • Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Word.
  • Bachelor's degree in a related field.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading company in the block property management industry.