Customer Experience Lead

5 days ago

Leeds, Leeds, United Kingdom University of Leeds Full time

Job Summary

The University of Leeds is seeking a highly skilled and experienced Library Customer Services Manager to join our team. As a key member of our library staff, you will be responsible for providing exceptional customer service and leading a team of customer service representatives.

Key Responsibilities

  • Lead a team of customer service representatives to provide high-quality customer service to students, staff, and visitors.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Collaborate with other library teams to ensure seamless delivery of services and support.
  • Manage customer complaints and issues in a professional and timely manner.
  • Contribute to the development of library policies and procedures.

Requirements

  • Excellent communication and interpersonal skills.
  • Previous experience in a customer-facing role, preferably in a fast-paced environment.
  • Ability to work effectively in a team and lead by example.
  • Strong problem-solving and decision-making skills.
  • Knowledge of library services and operations.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.
  • Access to a range of employee benefits, including health and wellbeing programs.

About Us

The University of Leeds is a world-leading research-intensive university, with a strong commitment to academic excellence and student success. We are proud to be a diverse and inclusive community, with a global reputation for innovation and impact.

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