Customer Experience Planner
7 days ago
We are seeking a highly skilled and experienced Senior Customer Service Planner to join our team at Sewell Wallis. As a key member of our operations team, you will play a crucial role in leading and coordinating a team of planners to deliver exceptional customer service.
**Key Responsibilities:**
- Oversee and coordinate a team of planners to ensure seamless customer service delivery.
- Liaise with senior customer service advisors to identify areas for improvement and implement process changes to optimize team performance.
- Work collaboratively with the operational support team to drive efficiency and productivity.
- Develop and implement new processes to improve the overall customer experience.
**Requirements:**
- Proven track record of delivering outstanding customer service in a fast-paced environment.
- Strong leadership and coordination skills to manage a team of planners.
- Ability to analyze data and implement process improvements to drive business results.
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