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Senior Customer Service Planner

2 months ago

Leeds, Leeds, United Kingdom Venn Group Full time

Job Summary:

Venn Group is seeking a highly skilled Senior Customer Service Planner to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and ensuring the efficient delivery of our services.

Key Responsibilities:

  • Lead a team of customer service representatives to ensure high-quality service delivery
  • Work closely with management to develop and implement customer service strategies
  • Handle customer inquiries and complaints in a professional and courteous manner
  • Collaborate with internal stakeholders to resolve customer issues
  • Monitor and report on customer service metrics to ensure continuous improvement
  • Perform additional administrative duties as required

Requirements:

  • Previous experience in a customer service or team lead role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work collaboratively as part of a team

What We Offer:

Venn Group is a leading recruitment agency that offers a competitive salary and benefits package, as well as opportunities for career growth and development.