Customer Experience Analyst

3 weeks ago


Leeds, Leeds, United Kingdom Arbor Education Full time
{"title": "Customer Experience Analyst", "description": "About the Role

We are seeking a highly skilled Customer Experience Analyst to join our team at Arbor Education. As a key member of our support team, you will be responsible for providing exceptional customer service to our schools and users.

Key Responsibilities:

  • Provide timely and effective support to customers via telephone, email, and webchat.
  • Identify and escalate any risks or issues to relevant teams.
  • Ensure queries and complaints are resolved within service level agreements.
  • Contribute to the development of FAQs and online guide materials.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work well under pressure and meet deadlines.
  • Experience using CRM or MIS systems.
  • Proficient in spoken and written English.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive team environment.

Interview Process:

  1. Initial phone screening with our Talent Acquisition Manager.
  2. Video interview with two Support Team Leads.
  3. Culture fit interview with our Head of Support.

Arbor Education is an equal opportunities organisation. We welcome applications from diverse candidates and are committed to creating an inclusive workplace culture.

", "company": "Arbor Education", "location": "Central Leeds & Lincoln Offices - Hybrid working"}

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