Customer Experience Analyst

1 month ago


Leeds, Leeds, United Kingdom Arbor Education Full time
About the Role

We are seeking a highly skilled Customer Experience Analyst to join our team at Arbor Education. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving queries and issues in a timely and professional manner.

Key Responsibilities:

  • Provide first-line support to clients via phone, email, and webchat
  • Identify and escalate any risks or issues to relevant teams
  • Ensure queries and complaints are resolved within service level agreements
  • Contribute to the development of FAQs and online guide materials

Requirements:

  • Excellent communication and problem-solving skills
  • Ability to work well under pressure and meet deadlines
  • Experience using CRM or MIS systems
  • Proficient in spoken and written English

About Us

Arbor Education is a rapidly growing tech company dedicated to transforming the way schools work for the better. We are passionate about providing innovative solutions to support the education sector and are committed to making a positive impact on the lives of teachers and students.

As a member of our team, you will have the opportunity to work with a talented group of professionals who are passionate about education and committed to excellence. We offer a range of benefits, including a competitive salary, comprehensive training and development opportunities, and a dynamic and supportive work environment.

What We Offer

We are proud to offer a range of benefits that reflect our commitment to our employees' well-being and career development. These include:

  • A competitive salary and benefits package
  • Comprehensive training and development opportunities
  • A dynamic and supportive work environment
  • Opportunities for career progression and professional growth

How to Apply

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your CV and a cover letter, to [careers@arbor-education]. We look forward to hearing from you



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