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Customer Service Team Lead

2 months ago

Leeds, Leeds, United Kingdom Morgan Sindall Property Services Full time
About the Role

We are seeking a highly skilled Customer Service Team Leader to join our team at Morgan Sindall Property Services. As a key member of our operations team, you will be responsible for ensuring the delivery of exceptional customer service and driving business performance.

Key Responsibilities:

  • Lead a team of customer service representatives to achieve high levels of customer satisfaction and service delivery
  • Develop and implement strategies to improve customer service quality and efficiency
  • Collaborate with the management team to achieve business objectives and drive performance improvement
  • Conduct quality assurance and drive a culture of continuous improvement
  • Manage customer complaints and feedback, implementing action plans to address areas of dissatisfaction
  • Communicate and manage annual leave and absences, using initiative to support the team during busy periods

About You

We are looking for a highly motivated and experienced customer service professional with exceptional communication skills and a customer-focused approach. You will have a strong understanding of customer service principles and practices, as well as experience in leading teams and driving business performance.

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career development and growth
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

About Us

Morgan Sindall Property Services is a leading provider of integrated asset management services for housing associations and local authorities. We are committed to delivering exceptional customer service and driving business performance through our people, processes, and technology.