Current jobs related to Customer Team Lead - Leeds, Leeds - CityFibre Limited

  • Customer Service Team Lead

    2 weeks ago

    Leeds, Leeds, United Kingdom World Duty Free - WDF Full time

    Job Title: Customer Service Team LeadJob Summary: We are seeking a highly motivated and experienced Customer Service Team Lead to join our team at World Duty Free. As a Customer Service Team Lead, you will be responsible for leading and developing a team of customer service representatives to achieve sales targets and deliver exceptional customer service...

  • Customer Support Team Lead

    3 weeks ago

    Leeds, Leeds, United Kingdom Fruition IT Full time

    Customer Support Manager Job DescriptionFruition IT is seeking a skilled Customer Support Manager to join their team and lead the customer experience journey for their bespoke software platform.The ideal candidate will have a proven track record of leading technical support teams and driving continuous improvement, with a strong focus on customer-centricity...

  • Customer Support Team Lead

    4 weeks ago

    Leeds, Leeds, United Kingdom Fruition IT Full time

    Customer Support Manager Job DescriptionFruition IT is seeking a skilled Customer Support Manager to join their team and lead the customer experience journey for their bespoke software platform.The ideal candidate will have a proven track record of leading technical support teams and driving continuous improvement, with a strong focus on customer-centricity...

  • Customer Support Team Lead

    4 weeks ago

    Leeds, Leeds, United Kingdom Fruition IT Full time

    Customer Support Manager Job DescriptionFruition IT is seeking a skilled Customer Support Manager to join their team and lead the customer experience journey for their bespoke software platform.The ideal candidate will have a proven track record of leading technical support teams and driving continuous improvement, with a strong focus on customer-centricity...

  • Customer Support Team Lead

    3 weeks ago

    Leeds, Leeds, United Kingdom Fruition IT Full time

    Customer Support Manager Job DescriptionFruition IT is seeking a skilled Customer Support Manager to join their team and lead the customer experience journey for their bespoke software platform.The ideal candidate will have a proven track record of leading technical support teams and driving continuous improvement, with a strong focus on customer-centricity...

  • Customer Service Team Lead

    3 weeks ago

    Leeds, Leeds, United Kingdom Permanent Futures Full time

    Customer Service Team LeadWe are seeking a highly skilled Customer Service Team Lead to join our team at Permanent Futures. As a key member of our service department, you will play a vital role in ensuring exceptional customer experiences and driving business growth.The ideal candidate will have prior experience in customer support, sales, or project...

  • Customer Service Team Lead

    3 weeks ago

    Leeds, Leeds, United Kingdom Permanent Futures Full time

    Customer Service Team LeadWe are seeking a highly skilled Customer Service Team Lead to join our team at Permanent Futures. As a key member of our service department, you will play a vital role in ensuring exceptional customer experiences and driving business growth.The ideal candidate will have prior experience in customer support, sales, or project...

  • Customer Support Team Lead

    4 weeks ago

    Leeds, Leeds, United Kingdom Fruition IT Full time

    Customer Support ManagerFruition IT is seeking a seasoned Customer Support Manager to lead the customer experience journey for a tech-first business undergoing a complete technical transformation.This is an exciting opportunity to champion the rebranding efforts in the customer support domain, driving continuous improvement and developing innovative...

  • Customer Support Team Lead

    4 weeks ago

    Leeds, Leeds, United Kingdom Fruition IT Full time

    Customer Support ManagerFruition IT is seeking a seasoned Customer Support Manager to lead the customer experience journey for a tech-first business undergoing a complete technical transformation.This is an exciting opportunity to champion the rebranding efforts in the customer support domain, driving continuous improvement and developing innovative...

  • Customer Service Team Lead

    3 weeks ago

    Leeds, Leeds, United Kingdom World Duty Free - WDF Full time

    Job Title: Customer Service LeaderJob Summary:We are seeking a highly motivated and experienced Customer Service Leader to join our team at World Duty Free - WDF. As a Customer Service Leader, you will be responsible for leading and developing a team of customer service representatives to deliver exceptional customer experiences.Key Responsibilities:Lead and...

  • Customer Service Team Lead

    4 weeks ago

    Leeds, Leeds, United Kingdom World Duty Free - WDF Full time

    Job Title: Customer Service LeaderJob Summary:We are seeking a highly motivated and experienced Customer Service Leader to join our team at World Duty Free - WDF. As a Customer Service Leader, you will be responsible for leading and developing a team of customer service representatives to deliver exceptional customer experiences in our stores.Key...

  • Customer Service Team Lead

    3 weeks ago

    Leeds, Leeds, United Kingdom World Duty Free - WDF Full time

    Job Title: Customer Service LeaderJob Summary:We are seeking a highly motivated and experienced Customer Service Leader to join our team at World Duty Free - WDF. As a Customer Service Leader, you will be responsible for leading and developing a team of customer service representatives to deliver exceptional customer experiences.Key Responsibilities:Lead and...

  • Customer Support Team Lead

    2 weeks ago

    Leeds, Leeds, United Kingdom Fruition IT Resources Limited Full time

    Job DescriptionCustomer Support ManagerLeeds - Hybrid Up to £35,000Fruition IT are working with a well-established tech-first business who are embarking on a complete technical transformation. They are seeking a skilled Customer Support Manager to join this journey, taking responsibility for the overall customer experience on their bespoke software...

  • Customer Support Team Lead

    4 weeks ago

    Leeds, Leeds, United Kingdom Fruition IT Resources Limited Full time

    Job Title: Customer Support ManagerFruition IT Resources Limited is seeking a skilled Customer Support Manager to join their team. As a key member of the organization, you will be responsible for leading a team of technical support specialists and championing the customer experience/support domain.Key Responsibilities:Lead and manage a team of technical...

  • Customer Support Team Lead

    4 weeks ago

    Leeds, Leeds, United Kingdom Fruition IT Resources Limited Full time

    Job Title: Customer Support ManagerFruition IT Resources Limited is seeking a skilled Customer Support Manager to join their team. As a key member of the organization, you will be responsible for leading a team of technical support specialists and championing the customer experience/support domain.Key Responsibilities:Lead and manage a team of technical...

  • Customer Support Team Lead

    4 weeks ago

    Leeds, Leeds, United Kingdom Fruition IT Resources Limited Full time

    Customer Support ManagerFruition IT Resources Limited is seeking a skilled Customer Support Manager to join their team. As a key member of the organization, you will be responsible for leading a team of technical support specialists and championing the customer experience on their bespoke software platform.Key Responsibilities:Lead and manage a team of...

  • Customer Support Team Lead

    4 weeks ago

    Leeds, Leeds, United Kingdom Fruition IT Resources Limited Full time

    Customer Support ManagerFruition IT Resources Limited is seeking a skilled Customer Support Manager to join their team. As a key member of the organization, you will be responsible for leading a team of technical support specialists and championing the customer experience on their bespoke software platform.Key Responsibilities:Lead and manage a team of...

  • Customer Service Team Lead

    2 weeks ago

    Leeds, Leeds, United Kingdom Office Angels Full time

    Customer Service ManagerAre you ready to take the lead and make a mark in the Luxury Retail industry? Our client, a leading player in the market, is seeking a Customer Service Manager to join their vibrant, outgoing and friendly team.Key Responsibilities:Lead and manage the Customer Service team, ensuring their progression, development, and adherence to...

  • Customer Service Team Lead

    3 weeks ago

    Leeds, Leeds, United Kingdom World Duty Free - WDF Full time

    Job Title: Customer Service LeaderJob Summary:We are seeking a highly motivated and experienced Customer Service Leader to join our team at World Duty Free - WDF. As a key member of our management team, you will be responsible for leading and developing a high-performing team to deliver exceptional customer service and sales results.Key Responsibilities:Lead...

  • Customer Service Team Lead

    3 weeks ago

    Leeds, Leeds, United Kingdom World Duty Free - WDF Full time

    Job Title: Customer Service LeaderJob Summary:We are seeking a highly motivated and experienced Customer Service Leader to join our team at World Duty Free - WDF. As a key member of our management team, you will be responsible for leading and developing a high-performing team to deliver exceptional customer service and sales results.Key Responsibilities:Lead...

Customer Team Lead

2 months ago

Leeds, Leeds, United Kingdom CityFibre Limited Full time
About the Role

As a Team Leader at CityFibre Limited, you will play a crucial role in leading a team of Customer Field Engineers to deliver exceptional results in the installation and maintenance of our fibre network. Your primary responsibility will be to ensure that our customers receive the best possible service, and that our team is equipped to meet the demands of our growing business.

Key Responsibilities
  • Team Leadership: Lead a team of Customer Field Engineers to complete civils, repair, and installations to business and residential properties, ensuring 'on the day' issues are resolved for successful completion of right first time delivery.
  • Civil Activities: Oversee and participate in minor civil activities (Private and Public) and repairs on our network and the Openreach PIA network, including reinstatement to industry standards.
  • Safety and Quality: Conduct safety checks with your team, and quality audits for your region covering completed installations, civils activities, fibre repair, PIA repair, and vehicle audits.
  • Customer Service: Manage customer complaints and escalations from initial contact through to a positive resolution in line with CityFibre KPIs.
Requirements

We are looking for a Team Leader who has a passion for building relationships, developing teams, and ensuring sites are operating to a high standard. You will have extensive, relevant experience and a good knowledge of fibre. In addition to a valid UK driving license, with no more than 6 penalty points, you must have the following qualifications:

  • NRSWA LA and S1.
  • Openreach PIA S007 Sub-Duct and Cable Installation and PIA S008 Overhead Cable Installation.
  • NRSWA S2, S3, S4, S5, S7 and S8.
  • SA020 MDU Installations and SA022 Track and Locate underground Services.
  • EFAC, EUSR, Abrasive, IPAF, and TETRA.

CityFibre will provide you with the training and support you need to gain any of the above desirable qualifications you currently do not have.

About CityFibre

CityFibre is a leading provider of wholesale connectivity to multiple business and consumer service providers, local authorities, and mobile operators. Our goal is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day, with powerful, gigabit-speed connections that enable people and communities to enjoy life in full flow.

What We Offer

We offer a competitive salary of £39,000 - £54,000 depending on experience, as well as a range of benefits including 25 days' holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare.

Why Join Us

We are committed to providing equal opportunities to people from all backgrounds and commitments, including your carer and family status, ethnicity, sexual orientation, religion, age, disability, gender, and gender identity. We believe that our diversity of thought is what makes us who we are, and we are working hard to change up the telecoms industry.